Mobile Service Management

Optimized customer service — thanks to Mobile Service Management.

The smart software professionalizes the service processes of companies. This enables improved customer service by means of fast invoicing and efficient deployment planning by service technicians. Benefit from a one-stop service that guarantees excellent business processes.

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Fast, effortless and effective – this is how profitable mobile service management is

Hard to beat in terms of efficiency — the Mobile Service Management Software enables optimized resource utilization and data quality of mobile processes. The perfected use of resources not only increases the quality of service, but also leads to sustainable cost savings. Mobile Service Management reduces your planning effort, which allows you to save costs effectively and in the long term.

Mobile order processing offers you the opportunity to invoice services on the same day. As a result, sales are posted faster and your liquidity increases. Comprehensive information is always at your disposal. Accordingly, services can be performed at any time and from any location.

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The benefits of Mobile Service Management for you as a company:

High customer satisfaction and improved customer loyalt
Increase in efficiency, revenue and growth
Digitized service processes
Better utilization of technicians and higher productivity
Optimised data qualityThanks to the intelligent software, you can react to changes with much more flexibility. Using Mobile Service Management, technicians can access the reports remotely at any time, react confidently to additional requests and make adjustments.

You will be provided with the work plan, a contact person and site navigation. In addition, service reports, machine history and current customer ticket data are provided on the technician‘s mobile device.

The benefits of Mobile Service Management for technicians

Less effort in solving problems on site
Reduced time pressure for follow-up appointments
Fast and punctual on site
More time for customer contacts
No reworking of reports
Less overtime

Dispatchers also benefit from the mobile total solution and are effectively relieved. Clever features facilitate the deployment planning of resources and technicians.

The benefits of Mobile Service Management for dispatchers:

Reduced planning effort
Transparent order book
More details on the status of operations
Rescheduling on time in case of staff shortages
Simple scheduling with customers
Route optimisation

The benefits of Mobile Service Management for your customers:

Quick and simple appointment
Very little time spent on service appointments thanks to short time windows
Individual and competent advice
Fast and sustainable problem solving
Transparent billing via digital service report

Efficient service also means that much less time is needed on site. This time saving also ensures satisfied customers and increased customer loyalty. Shortened response times and increased adherence to deadlines guarantee maximum customer satisfaction.

How Mobile Service Management ensures you the best service performance

From order acceptance and service route planning to mobile service deployment, the Innosoft Mobile Service Management Software secures outstanding processes – for all involved persons.

The software can be integrated seamlessly. Even with an already existing IT landscape, the integration within the shortest possible time. Due to the standard interface to most systems, the software works directly with your data.

Mobile Service Management offers you various functions:

A graphical disposition of the operations
Provision of customer and investment information on site
Internal and external reporting
Supply system
Involvement of the departments involved
Decentralized planning of one and several resources
Integration into EDP-supported order processing
Creation and acceptance of orders for the mobile service

At a glance – Mobile Service Management from Innosoft combines these unbeatable advantages:

No repeated data entry
Reduced input errors
Content-based service reports
Clear and transparent deployment planning
Integration of various plants, field staff and branches
Assistance for technicians, e.g. with spare parts catalogues and machine history

Module Overview

You would like to learn more about the individual modules of the Innosoft Field Service Management? In our overview you will find out everything you need to know about the advantages of the individual modules.

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Achieving service excellence with Innosoft

A competent service is in our best interest. We would be happy to present you with transparent and individual solutions. Contact us now for a demo of the Mobile Service Management Software or if you have any questions. We look forward to your enquiry.