Mobile Service Management

Optimized customer service thanks to Mobile Service Management.

The smart software professionalizes the service processes of companies. This enables improved customer service by means of fast invoicing and efficient deployment planning by service technicians. Benefit from a one-stop service that guarantees excellent business processes.

Fast, effortless and effective this is how profitable mobile service management is

Hard to beat in terms of efficiency the Mobile Service Management Software enables optimized resource utilization and data quality of mobile processes. The perfected use of resources not only increases the quality of service, but also leads to sustainable cost savings. Mobile Service Management reduces your planning effort, which allows you to save costs effectively and in the long term.

Mobile order processing offers you the opportunity to invoice services on the same day. As a result, sales are posted faster and your liquidity increases. Comprehensive information is always at your disposal. Accordingly, services can be performed at any time and from any location.

Mobile Service Management
Mobile Time Recording

The benefits of Mobile Service Management for you as a company:

  • High customer satisfaction and improved customer loyalt
  • Increase in efficiency, revenue and growth
  • Digitized service processes
  • Better utilization of technicians and higher productivity
  • Optimised data qualityThanks to the intelligent software, you can react to changes with much more flexibility. Using Mobile Service Management, technicians can access the reports remotely at any time, react confidently to additional requests and make adjustments.

You will be provided with the work plan, a contact person and site navigation. In addition, service reports, machine history and current customer ticket data are provided on the technicians mobile device.

The benefits of Mobile Service Management for technicians

  • Less effort in solving problems on site
  • Reduced time pressure for follow-up appointments
  • Fast and punctual on site
  • More time for customer contacts
  • No reworking of reports
  • Less overtime
Dispatchers also benefit from the mobile total solution and are effectively relieved. Clever features facilitate the deployment planning of resources and technicians.

The benefits of Mobile Service Management for dispatchers:

  • Reduced planning effort
  • Transparent order book
  • More details on the status of operations
  • Rescheduling on time in case of staff shortages
  • Simple scheduling with customers
  • Route optimisation

The benefits of Mobile Service Management for your customers:

  • Quick and simple appointment
  • Very little time spent on service appointments thanks to short time windows
  • Individual and competent advice
  • Fast and sustainable problem solving
  • Transparent billing via digital service report

Efficient service also means that much less time is needed on site. This time saving also ensures satisfied customers and increased customer loyalty. Shortened response times and increased adherence to deadlines guarantee maximum customer satisfaction.

How Mobile Service Management ensures you the best service performance

From order acceptance and service route planning to mobile service deployment, the Innosoft Mobile Service Management Software secures outstanding processes for all involved persons.

The software can be integrated seamlessly. Even with an already existing IT landscape, the integration within the shortest possible time. Due to the standard interface to most systems, the software works directly with your data.

Mobile Service Management offers you various functions:

  • A graphical disposition of the operations
  • Provision of customer and investment information on site
  • Internal and external reporting
  • Supply system
  • Involvement of the departments involved
  • Decentralized planning of one and several resources
  • Integration into EDP-supported order processing
  • Creation and acceptance of orders for the mobile service

At a glance Mobile Service Management from Innosoft combines these unbeatable advantages:

  • No repeated data entry
  • Reduced input errors
  • Content-based service reports
  • Clear and transparent deployment planning
  • Integration of various plants, field staff and branches
  • Assistance for technicians, e.g. with spare parts catalogues and machine history

Module Overview

You would like to learn more about the individual modules of the Innosoft Field Service Management? In our overview you will find out everything you need to know about the advantages of the individual modules.

Achieving service excellence with Innosoft

A competent service is in our best interest. We would be happy to present you with transparent and individual solutions. Contact us now for a demo of the Mobile Service Management Software or if you have any questions. We look forward to your enquiry.

+49 231 427 885 – 0
Martin-Schmeißer-Weg 15 44227 Dortmund

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