Field Service Management

Next Generation Service

Goals and challenges in field service management

Field Service Management is primarily about efficient deployment planning of personnel and other resources. The service technicians should carry out their assignments at the customer’s site reliably, confidently, and to a high standard of quality. For this, everything must be planned and documented exactly from the customer request to the service deployment of the technician.

Successful planning of operations includes not only cost-saving planning and schedulingof field staff, but also, for example, the customer management, the provision of information for and by the technician, the reporting and billing of orders.

Innosoft offers FSM software for more
efficiency and transparency in service

You want to optimize your company’s service processes and make them more efficient and as cost-saving as possible, so that your dispatchers can coordinate their service technicians optimally? Then get professional support with Innosoft’s modern software for optimized processes in Field Service Management (FSM).

Manage your company’s service processes with the innovative digital planning board and work in modern web interfaces that support you from customer

inquiries to the planning of your field service employees and their assignments to the post-processing of the completed assignments.

Improve business efficiency with more transparency in service and benefit from faster response times and optimized service calls with our field service management software.

This is what our FSM software offers you:

Dispatch

Planning and scheduling in real time thanks to intuitive digital planning board for efficient service operations.

Mobile application

Technicians receive all important data for the assignment and fill out their reports (including time recording).

Ticket system

for better and faster, because more direct cooperation with the customer, at any time clearly traceable.

SmartSearch

AI-based, intuitive information access for your technicians at the machine on site.

Service history

Complete service history for transparent traceability of customer orders, service calls, and machine histories.

Cloud

Location-independent access thanks to web-based system.

Customer Portal

So that your customer can provide faster and more effective service to their customers.

Business Information

KPIs and statistics to review and optimize service quality.

Integration

Hassle-free integration into your existing IT system landscape.

Experience

Optimal for machine and plant engineering: Thanks to more than 20 years of experience in the industry, the Innosoft solutions are perfectly tailored to their needs and goals.

Module overview

Would you like to learn more about the individual modules of Innosoft’s Field Service Management? In our overview you will learn
everything you need to know about the benefits of the individual modules.

to the overview

Important goals and challenges in field service management:

Increase reliability, quality and efficiency of service calls
Improve the quality of employee performance
Quickly and completely document service calls
Process and respond to customer inquiries quickly
Make maintenance and incidents predictable
Make service transparent to all employees
Improve customer service and satisfaction
Collect and analyze data to optimize processes

The Innosoft Field Service software for intelligent workflows

All these field service management tasks are time-consuming and require structured planning and implementation. This is where Innosoft’s Field Service Management software comes in, supporting you in Personnel deployment planning, managing, processing and tracking service and maintenance deployments thanks to an intuitive web interface.

These features and benefits await you with Innosoft:

Efficient order processing
transparent service processes with customer connectivity
Paperless service including electronic signature function
Location and time-independent access thanks to browser-based work
offline-enabled mobile application for service technicians
Digital customer and machine file
standardized service workflows and easy ERP integration
Evaluation of service quality thanks to KPIs and statistics

What makes our FSM Software special?

The software has grown with Innosoft and so you benefit from our more than 28 years of experience in FSM for mechanical and plant engineering. Our software is trusted by more than 300 customers worldwide.

Use the range of different tools and modules for the targeted optimization and efficiency increase of processes and resources in service. Together with our software, ensure organized and optimized field service management, better employee communication and satisfied customers!