The Field Service Management
modules at a glance
Tickets
COOPERATION
Work with your colleagues and customers to solve problems faster and more comprehensibly.
PRIORISATION
Use standardised ticket workflows to ensure maximum transparency and improved prioritisation.
TRACKING
Ensure that problems are resolved according to existing SLAs by setting rules for automated emails and notifications.
Dispatch
PLAN
Find the right person and the right time for an assignment, taking into account parameters such as qualification, workload and customer preferences.
VISUALISE
Check what your colleagues are doing or planning, identify scheduling problems and plan conveniently and easily with the help of the visual planning board and the integrated map.
OPTIMISE
Reduce your costs by detecting and correcting inefficient routing. Effortlessly find the right person for an emergency by displaying who is near the site.
Mobile
INFORM
Provide the technicians with the work plan, the contact person at the customer’s site and the navigation to the site.
RECORD DATA
Allow your technicians to report their times, expenses and materials used, so that this information is available for later automatic invoicing, cost collection and payroll.
SERVICE HISTORY
Provide up-to-date customer ticket data, service reports and machine history on your technician’s mobile device.
Business Information
EVALUATION
Measure and evaluate performance against customisable Key Performance Indicators (KPIs) and see how your metrics evolve over time.
MEASUREMENT
Take action and derive necessary course corrections from the graphically prepared data and then see how it affects your performance.
Integration
INTEGRATION
Integrate Innosoft into your existing ERP processes using the standardised web service API.
CUSTOMISATION
Configure the system to your needs and add your own data fields anywhere in the existing forms. By embedding user-defined views, you display information where your users need it.
SCALING
Support an almost unlimited number of users around the world using our cloud-based environment or install the system in your existing IT infrastructure.
SmartSearch
INTUITIVE 360° INFORMATION ACCESS
Provide your service staff in the office and in the field with SmartSearch, a solution for intuitive 360° information access.
Holistic field service software
for your entire team
Information on the modules of Innosoft Field Service Management
Dispatch
Innosoft Dispatch provides you with the complete overview of your service planning by clearly presenting all relevant information. Intuitive input options as well as numerous possibilities for detailed planning and flexible interaction ensure optimal utilisation, end-to-end transparency and maximum efficiency in dispatching.
Mobile
Via the Innosoft mobile application, your technicians have access to all the information they need to process their assignments anywhere and at any time – even offline.
Tickets
Innosoft Tickets is a platform with which you can process and document your service cases uniformly and conveniently in a team. This makes every customer transaction transparent at a glance in the ticket: a noticeable improvement in the service process for your customer as well!
Customer Portal
Offer a digital service product that sets you apart from the competition. With the Innosoft Customer Portal, you integrate customers more closely into your workflows, increasing transparency while reducing your own workload.
Integration
Companies often already have extensive system environments in which the Innosoft process is to be embedded. Innosoft relies on a standardised interface that makes Innosoft processes controllable in an automated way.
Business Information
Make the quality of your service measurable by means of the information generated in the process, and then use the right conclusions and measures to sustainably increase the success of your service.