25 years of service

Service for more than


Innosoft celebrates its 25th anniversary.
We say thank you!

Similar to the classic IT start-ups in California, Innosoft’s story also began on a small scale. But here it was not a garage, but a floor in a private residence in Dortmund-Hombruch that became the nucleus of a success story.

The first product developed by the initial staff of four was the resource planning, a digital planning board for service in mechanical and industrial engineering. Today, the programme is still one of the premium products in the portfolio of the software house Innosoft GmbH in Dortmund. The focus of the products then as now is on supporting efficient business processes in service and field assembly. It has been proven that many companies have been able to sustainably improve their business success with Innosoft products. Innosoft’s service solutions, which are available in eight languages, are now used with great success by over 300 customers worldwide.

25 years and two relocations later, the company occupies two floors of an office building in Dortmund’s Technology Park with more than fifteen times as many employees. And the product range is also much broader today with the complete Field Service Management System including numerous modules and functions. For example, the new SmartSearch module allows for an intelligent provision of information for technical service cases with which external data and document sources can be used in addition to existing data and documents within the INNOSOFT system. These information sources are very frequently relevant for the technical service to solve the service problems on site, such as technical documentation, spare parts catalogues, etc. and can be used in both the app and the laptop version.

Jubiläums Tasse und Karte

Over the years, Innosoft products have not only been functionally expanded, but also continuously adapted to IT-technical developments. In recent years, there has been a transition from Windows-based systems to web-based systems as well as tablets and smartphones.

In order to remain viable for the future, the management team was expanded to include younger colleagues. This ensures that the company will continue to be well managed in the future and remain a reliable partner for its customers and employees. The employees, who have usually completed a degree or dual training, have remained loyal to the company for a very long time and thus guarantee the company’s quality standards.


Learn a little more about the last 25 years at Innosoft. Little insights into the founding years and
other events that have shaped us as a company.


Innosoft GmbH was founded in 1996 by the 4 founders Walter Siepe, Helga Siepe, Rainer Goos and Peter Ebbrecht. The idea behind the foundation of Innosoft GmbH was the development of a Windows-based software for resource planning and project management.

First employees

The first university student was hired on 01.04.1998 and wrote his diploma thesis with us
at the Dortmund University of Applied Sciences.

First relocation

In August 1999 we moved to larger premises for the first time. We found space in Semerteichstraße in Dortmund with our SAP partner TKIS with a staff of 7. The first additions to the product portfolio were the billing and mobile field service modules.

First apprentice

2 years after the first move, we hired our first apprentice as IT specialist and IT businessman in August. 

Steady growth and further improvements

The first web module for customers was developed in this year. Just as the first PDA solution for worldwide use in the field was delivered – the predecessor of today’s smartphone APP.

Second relocation

In summer 2010, we moved again, to the Technology Park close to the university. In the meantime, the number of employees had increased to 40. In this year, we not only had more than 200 customers operating worldwide, but also completed the Innosoft service management system.

Release of the Field Service Management

Some time later and with a newly developed software, we started the year 2019.
We released the Field Service Management and set the course for the future with the web-based successor software of Innosoft Classic.

Plenty of new things

10 years after the completion of the Innosoft service management system, the first cloud installations were available exclusively as web-based software with connection to the smartphone APP for Android and iPhone. But not only that, in spring 2020 we said goodbye to our old website and started with a newer improved version. The logo was refreshed a bit and our appearance was summarised in a professional design manual.


This year we celebrate our 25th anniversary. With 3 managing directors and over 60 employees, we are one of the we are one of the leading developers of project and service management systems for more than 300 customers operating worldwide. And despite a worldwide pandemic, we are looking forward to the future with excitement and positivity!

We say thank you!

Years of service
Years of development
Years of growth
Years of innovation

What our managers and employees say