Quanos Spare Parts Catalogue &
Innosoft Field Service Management
Increase Efficiency
Your After Sales Services
All-in-One: Integration of Field Service Management Software
Technical service is extremely important for machine, plant, equipment and vehicle manufacturers. For the operational planning, execution and documentation of service orders, these companies usually use field service management software such as Innosoft’s service management system.
Machine and customer-specific service information such as spare parts catalogues, technical documentation, shift, pneumatics or hydraulic plans are stored in a service information system such as Quanos SIS. one from Quanos.
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Integrate field service management software and service information system for a holistic all-in-one tool
In order to make the processes in the service network as transparent and efficient as possible, we have developed a standard interface for integrating both systems. This means that the cumbersome search for the right parts is a thing of the past: The service technician can now jump directly from the Service Report at the push of a button into the right parts catalogue during the service operation.
In this way, he can identify the required spare parts from the respective machine data set, see further information such as pictures, 3D graphics, 2D drawings, parts list entries, the corresponding sections from the technical documentation, schematics and much more.
Transfer spare parts orders directly to the service report
If the service technician has identified the required spare and wear part in the service information system, he can place it directly in the shopping cart and transfer it to the service report by clicking. Here he can insert the part directly into a quote together with all relevant information, also taking into account customer-specific price lists. It couldn’t be easier or faster!
See for yourself!
Learn more about the possibilities of integration
Field Service Management and Service Information System!
The benefits of integrating
Field Service Management Software and
Service information system at a glance:
- All data in one platform: Without media disruption or system change, all relevant service information is available to the service technician in a networked, digital form
- Faster processing of service deployment by reducing search times
- Better use of existing resources in the service
- Increased first time fix rate and thus shorter downtimes at the customer
- Improvement customer service and increase customer satisfaction
- Increased transparency, because required parts can be quickly and easily identified and stored directly at the specific service application
- Increase of spare parts and service business
- Fast return on investment (ROI)
Our solution in detail:
Make an appointment today!
Learn all about the advantages of the interface between the Quanos spare parts catalog and
the Innosoft Field Service Management at a live demo event from our two experts!