Dispatch

The wide range of display and filter options for service assignments shown in a Gantt chart helps you maintain an overview even when planning a large number of resources and assignments. For example, group assignments by the resource performing the task, the assignment location, or the project, and use the continuous time range selection to display exactly the time period you’re currently working on. You can also have the system suggest, based on current workload and technician skills, which employee is best suited for a scheduled assignment during a specific time period.

Location data and routes can be displayed geographically through integration with Google Maps™. Using the radius search, you can quickly and easily find available employees near an emergency site or view upcoming maintenance tasks in the vicinity of a current assignment. When the tracking solution is active, you can also monitor your employees’ locations in real time, ensuring that even last-minute decisions regarding schedule changes are always based on the most up-to-date information.

The system presents all information required for the planning and execution of operations in a structured manner. Using dynamic checklists, all relevant steps for preparation and follow-up for each assignment are immediately and quickly visible. This includes not only complete travel planning − including the route as well as hotel and transportation bookings − but also the subsequent follow-up of data reported back by the technician, such as times, materials, out-of-pocket expenses, and technical reports. Once the data has been reviewed and approved, it is transferred to the connected systems.