SmartSearch

Service requests can come in very different and complex forms. SmartSearch analyses the problem on the basis of the respective service case. Based on this, an initial search result is provided – drawn from all service-relevant sources such as operating manuals, spare parts catalogues or service reports. By means of semantic search and context-dependent filtering, these initial results can be successively narrowed down until the desired solution is found.

In principle, all service-relevant information can be used as data sources. This can be the tickets stored in Innosoft, assignments or service reports on cases that have already been processed. But external sources can also provide valuable additions. All data is processed with the help of AI-supported, automated procedures and represented in the form of a Digital Twin. This digital representation of your machines and systems, as well as their internal structuring and functionalities, is made directly accessible in Innosoft by SmartSearch. SmartSearch thus functions as a single source of truth and can provide central access to all data relevant to the service.

In addition to the ticket system, SmartSearch is also available in the resource planning and mobile field service solution from Innosoft. This way, your dispatchers can already identify relevant documents during the planning of the assignment and provide them to the technician on his mobile device. This way, an initial solution suggestion is available before the technician arrives, which he can implement directly at the customer’s site. Track the resulting increase in the first-time-fix rate and reduction of the mean-time-to-repair with the help of various statistics in Innosoft. Reduce your service costs and increase your customers’ satisfaction.