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The foundation
Innosoft GmbH was founded in April 1996 by the current managing directors Walter Siepe, Rainer Goos and Peter Ebbrecht, who two years earlier wanted to optimize the processes in service and production at their then employer, a Hamburg-based mechanical engineering company. Software support was lacking in service and field service, and a suitable service management system simply did not exist for the mechanical engineering industry at that time, despite all the advances in information technology.
So the decision was made to develop such a program themselves, which was then put into practice in cooperation with the VDMA. This is how Service Management was born, an IT solution tailored to the needs of machine manufacturers, which was to turn out to be a resounding success.
The following years
Service Management filled a gap in the market, as many other companies were facing similar challenges. So the three graduate engineers decided to take the leap into self-employment and combine the decades of experience that Walter Siepe had gained as a manager at various machine and plant manufacturers with the computer development talent of the two young colleagues Goos and Ebbrecht. On this know-how basis, the concept for a specialized software was developed, which simply did not exist in this form yet. At the time, projects were primarily managed using handwritten notes, a planning board on the wall, and spreadsheet systems such as Excel.
After a thorough planning and development phase, the step was taken in spring 1996 to found Innosoft GmbH; the Ministry of Economics, which was convinced of its concept, granted a three-year subsidy. Reinforcement for the small team, initially consisting of four people, was recruited via the University of Dortmund. The top floor of a private residence served as business and office space in the first few years. It was not long before the next modules of today’s service management system, whose core element is still resource planning , were developed to the point of market maturity in the form of customer management and project management.
In the year 2000
With the number of customers, the number of employees also grew continuously, so that in the fall of 2000 the move to a large office building in Dortmund became necessary. Initially still in four offices, Innosoft soon occupied all eleven rooms on the top floor, but even here the space was soon no longer sufficient due to the great success and the associated increase in staff, which is why the next move was finally due in 2009.
This time, the decision was made in favor of a spacious office building in Dortmund’s Technology Park, partly because of its direct proximity to the Technical University of Dortmund. Innosoft employees now occupy the majority of the offices on the two upper floors. Innosoft GmbH employs a total of 59 permanent staff at the Dortmund location, as well as employees in southern Germany, the Netherlands and France.
Today
In all the years of its existence, Innosoft GmbH has always relied 100% on its own capital and has been in the black every year. To this day, the company has remained true to the original idea that you can grow the best employees yourself. In 2025, Innosoft still sees itself as a training company that is happy to give young talents from the surrounding area a chance on fair terms. Many of the employees who are now firmly rooted in the company began their careers here as students or trainees, which is also a reason for the close relationship with the company and the collegial working relationship.
In the meantime, the Innosoft service management system is used in all continents, with a support department and a ticket system available to the more than 300 customers for their questions and problems. For a few years now, the focus of development has been on web-based solutions such as graphical and geographical resource planning, customer management and customer ticket system with cockpit, dashboard and customer portal or compact field service management apps with which the service technicians can also process times, materials and expenses via smartphone and conveniently report back offline.
Managing Director
Walter Siepe
Managing Director
As a former production and service manager of well-known machine and plant manufacturers, Walter Siepe is a familiar face in the German machine and plant construction industry and, together with the Innosoft sales team, coordinates the cooperation with existing and new customers.
Peter Ebbrecht
Managing Director
Peter Ebbrecht has been a founding member of the Innosoft family since the very beginning. He has been managing director since 2018. In addition to this role, he continues to passionately supervise his project team, quality assurance, controlling and strategic development.
Rainer Goos
Managing Director
As a founding member, Rainer Goos has been part of the Innosoft family since the beginning and has also served as managing director since 2018. His organisational talent is indispensable as a link between project work, service organisation and data protection.
Contact
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