The foundation
Innosoft GmbH was founded in April 1996 by the current managing directors Walter Siepe, Rainer Goos and Peter Ebbrecht, who two years earlier wanted to optimize the processes in service and production at their then employer, a Hamburg-based mechanical engineering company. Software support was lacking in service and field service, and a suitable service management system simply did not exist for the mechanical engineering industry at that time, despite all the advances in information technology.
So the decision was made to develop such a program themselves, which was then put into practice in cooperation with the VDMA. This is how Service Management was born, an IT solution tailored to the needs of machine manufacturers, which was to turn out to be a resounding success.
