Mobile

All scheduled technician tasks are displayed concisely and clearly in a calendar within our Mobile Field Service App, where users can view the relevant details for each assignment. You can conveniently call the customer’s contact person directly from the app, and the location address is sent to the navigation app as a destination with just one click. Whether it’s schematics, safety-related documents, or reports from previous service calls – the document workflow can be customized and ensures that your technician leaves a lasting positive impression on-site by being fully informed.

Travel, waiting, and work times are recorded in real time using a digital time clock. For start and end points – such as departure and arrival – all it takes is a single click. In addition to out-of-pocket expenses and travel expenses, used replacement parts are also reported, and the materials can be conveniently recorded by scanning a QR code. The data entry forms can be easily customized, allowing users to capture, edit, and report information that falls outside the standard Innosoft process.

Using the smartphone’s camera function, photos can be assigned directly to a service call. Whether it’s receipts for cash expenses, a hotel bill, or photographic documentation of the equipment at the service location – Innosoft Mobile has truly embraced the concept of paperless service. And sometimes, even a pants pocket is enough to carry it all. Documents such as work orders created on-site and other service reports can be digitally signed and automatically sent to the customer immediately afterward. In addition, the dynamic reporting system allows for the creation of custom checklists to record structured job data.