What are the challenges and goals in workforce management?
The main task in workforce management is the scheduling of staff on the basis of the given requirements, the qualification profiles of the employees and the required resources. Service technicians must be efficiently scheduled to avoid idle time or unnecessary overtime. This way, a service job can run as efficiently as possible. Good planning is the most important prerequisite for this.
With well-planned service assignments, you save time and thus costs. Employees can work more productively, resources are used sensibly and the quality of the service assignment increases.