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28th November 2022

Introduction of Field Service Management

For the implementation of projects, especially software projects, there are many recommendations and advice in the literature that have proven themselves in practice.

One of these clues is the use of the Pareto principle, named after Vilfredo Pareto, also known as the 80/20 rule. This means that 80% of the desired results can usually be achieved with 20% of the total effort. The remaining 20% of the desired solution, on the other hand, often require the most work, accounting for 80% of the total effort. This recommendation is also supported by Professor Harald Lesch, known from the ZDF science series “Leschs Kosmos. ” This means that a significant economic result can be achieved with reasonable costs and that the remaining requirements are economically achievable. Perfection is expensive.

We recommend that you also apply this rule when introducing field service management. The introduction of the predefined business processes in the standard version of the Innosoft Field Service Management (FSM), which is based on the best-practice experience of many installations and is continuously being further developed, already results in significant improvements to the service processes. Transparency and capacity compensation are already increased by the dispatch module and by connecting the mobile field service a processing without media interruptions is achieved. The cost-effectiveness of the project, i. e. the ratio of costs/effort to revenue/income, is thus much more favourable. Especially in the current situation of rising prices and costs, the promotion of the profitability of the after-sales service and its important contribution to the company’s success is crucial for the future viability of many companies.

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Since 1996, Innosoft has been developing software solutions for all aspects of order processing in service and the planning of field and office staff.

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