Data is central to the success of a service organization. Collecting this data is not (any longer) the challenge – but understanding, making it available and using it. Often this information is stored in different data pots – a challenge that the machine manufacturer KOLBUS also faces. The company is one of the first users to address knowledge topics in the company with SmartSearch. The Innosoft solution makes it possible to find data across different data sources and helps to find service-relevant data and documents – for internal and field service – at the touch of a button. And SmartSearch can do even more: AI technologies enable automated data processing and intuitive access to information.
The Innosoft Field Service Management Software
With the Innosoft Field Service Management software, service processes in the company can be optimized and carried out more efficiently and cost-effectively, so that dispatchers can coordinate service technicians optimally. These service processes can be conveniently managed with the innovative, digital plan board. Furthermore, business efficiency is improved through more transparency in the service. The service organization benefits from faster response times and optimized service deployments. SmartSearch is an elementary module for designing service processes.
SmartSearch in practice
The starting point is a classic service case: a problem occurs in the user; he receives an error message, which he then passes on to the service – the case is opened. A ticket is created in Innosoft, which can ideally be forwarded to a service technician or support professional. The challenge, not least due to the shortage of skilled workers: Increasingly, first-level support is not staffed by service experts. For example, there are employees who do not have a great wealth of experience, or who are not familiar with certain machines and systems – but who may be concerned in a specific service case.