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21st August 2023

Field Service Management Update Version 1.11

Update FSM Version 1.11

A new version of INNOSOFT “Field Service Management” is now available to our customers. In addition to security-relevant changes, optimized performance and the elimination of various bugs, the 1.11 release contains numerous features and functions.

The new most important features at a glance:

General

  • Extension of the DynamicSearch function.
  • Locks for scheduled reports can be deleted.
  • Messages for missing read and write permissions are translated (English).
  • Extension of user rights.
  • Determination of any preassignments for resources under the execution “Schedule deployment” possible.
  • In addition to table definitions, definitions for views can also be loaded.
  • Multiple document links can be deleted together.
  • Quanos integration can now be configured in FSM.
  • The title of a technical report can be stored in multiple languages.
  • The customer cockpit can now be called from different action areas.
  • Extended input and search function in the “Article” area.

Service report

  • New feature for documents for executed actions.
  • Documents can be added to a cash display.
  • New possibility to define what to do with different reports after deletion.

Operations

  • Resources can be additionally filtered by availability from a deployment.
  • Tooltip of deployment bar can be customized.
  • Operations can be assigned to another resource via the context menu of the planning board and the project filter can be activated.
  • The country search filter has been added to the deployment search.
  • When copying a deployment, the machines are also copied.

Slot planning

  • During slot planning, other functions in the planning board can be used.
  • SLA contracts can be taken into account.
  • Fuzzy skills match enabled: skills are calculated but not used for filtering. The user can decide on the match level.
  • Extension of geo-search with fallbacks to flight-trip or NoGeodata.
  • For trip calculations, routes from LocationIQ can be used.
  • Different route calculations can be set for the slot search and for “Calculate travel times”.
  • Information, legends and notes have been revised and extended.

Resources

  • In the resource search it is now possible to search for visa, tools, work permit and social security.

Statistics

  • Storage of user-specific filter entries in the database instead of on the local device.

Tickets

  • The article transfer can take place from a ticket into the deployment.
  • With the help of write rights for a ticket, reports can be entered.
  • Mention functionality with activated teams coupling.
  • External users can reopen tickets if they have the right to do so.
  • Optional adoption of SLA appointment as appointment for ticket.

Mobile GUI for tickets

  • The interfaces adapt to the device and size.

If you are interested in learning more about the innovations in detail, please do not hesitate to contact sales@innosoft.de.

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