Con­fi­dent appearan­ce on cus­to­mer site

A poor­ly infor­med ser­vice engi­neer hand­ling count­less notes during a cus­to­mer visit is a thing of the past! Using Innosoft’s mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me — even off­line. From machi­ne infor­ma­ti­on to detail­ed parts lists and con­fi­gura­ble check­lists to ser­vice reports from past assign­ments — ever­ything is at hand in a com­pact form, quick­ly and con­ve­ni­en­t­ly. Maxi­mum fle­xi­bi­li­ty is gran­ted by the free choice of end devices: In addi­ti­on to note­books, you can also use tablets or smartphones.

User cog

Digi­tal cus­to­mer and machi­ne file

All sche­du­led tech­ni­ci­an tasks are dis­play­ed com­pact­ly and clear­ly in a calen­dar, in which the rele­vant details of the assign­ments can be seen. A call to the customer’s con­ta­ct per­son can be made direct­ly from out of the app, the loca­ti­on address is trans­fer­red as a desti­na­ti­on to the navi­ga­ti­on app by a click. Whe­ther cir­cuit dia­grams, safe­ty-rele­vant docu­ments or reports from pre­vious ser­vice calls – the docu­ment work­flow can be desi­gned indi­vi­du­al­ly and ensu­res that your tho­rough­ly infor­med tech­ni­ci­an lea­ves a las­ting, posi­ti­ve impres­si­on on site.

Image filing, bar­code scan­ner, signa­tu­re function

Use the came­ra func­tion of your smart­pho­ne to attach pho­tos direct­ly to an assign­ment. Whe­ther rece­i­pts for cash expen­ses, hotel bills or pho­to­gra­phic docu­men­ta­ti­on of the sys­tem on site — Inno­soft Mobi­le has embraced the idea of paper­less ser­vice. And some­ti­mes even a trou­ser pocket is suf­fi­ci­ent as a trans­port con­tai­ner. Docu­ments such as per­for­mance records crea­ted on site and other ser­vice reports can be signed digi­tal­ly and sent auto­ma­ti­cal­ly to the cus­to­mer immedia­te­ly after­wards. In addi­ti­on, the dyna­mic repor­ting sys­tem enab­les the design of indi­vi­du­al check­lists for the record­ing of struc­tu­red assign­ment data.

Con­ve­ni­ent record­ing of per­for­mance data

Tra­vel, wai­t­ing and working times are regis­tered live using a digi­tal time stamp clock. At the start and end points — such as depar­tu­re and arri­val — a simp­le click is all it takes. In addi­ti­on to out-of-pocket expen­ses and dis­bur­se­ments, the used spa­re parts are also repor­ted back, wher­eby the mate­ri­al can be cap­tu­red con­ve­ni­en­t­ly by scan­ning a QR code. The data input masks can easi­ly be cus­to­mi­zed and exten­ded indi­vi­du­al­ly so that it is also pos­si­ble to record, edit and report infor­ma­ti­on out­side of the Inno­soft stan­dard process.

Fur­ther pos­si­ble applications

Infor­ma­ti­on about the respec­ti­ve modu­les of Inno­soft Field Ser­vice Manage­ment and Inno­soft Clas­sic Ser­vice Management
Field Ser­vice Management
Dis­patchInno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by clear­ly pre­pa­ring all rele­vant infor­ma­ti­on. Intui­ti­ve input pos­si­bi­li­ties as well as nume­rous opti­ons for detail­ed plan­ning and fle­xi­ble inter­ac­tion ensu­re opti­mal uti­liz­a­ti­on, con­ti­nuous trans­pa­ren­cy and maxi­mum effi­ci­en­cy in dispatching.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
TicketsInno­soft Tickets is a plat­form with which you can pro­cess and docu­ment your ser­vice cases in a team con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess beco­mes trans­pa­rent at a glance on the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess, also for your customers!
Cus­to­mer Por­talOffer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal, you can inte­gra­te your cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while simul­ta­ne­ous­ly redu­cing your own workload.
Inte­gra­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.
Busi­ness Infor­ma­ti­onWith the help of the infor­ma­ti­on gene­ra­ted in the pro­cess, you can make the qua­li­ty of your cus­to­mer ser­vice mea­sura­ble, and then use the right con­clu­si­ons and mea­su­res to sus­tainab­ly incre­a­se ser­vice success.
Clas­sic Ser­vice Management
Resour­ce Plan­ningThe gra­phi­cal plan­ning board is a clas­sic of modern resour­ce plan­ning. With just a few keys and some simp­le mou­se clicks, you can crea­te and allo­ca­te assign­ments almost playfully.
Cus­to­mer Por­talInno­soft Cus­to­mer Manage­ment ser­ves as a link bet­ween your com­pa­ny and its cus­to­mers. Inqui­ries, orders or fault messages are recor­ded, pro­ces­sed and assi­gned to the respon­si­ble departments.
Pro­ject Manage­mentVisua­li­ze sub-pro­ces­ses of your pro­jects as Gantt dia­grams, defi­ne mile­stones and trans­fer this infor­ma­ti­on direct­ly into the Inno­soft Resour­ce Plan­ning to keep con­trol over pro­gress, capa­ci­ty uti­liz­a­ti­on and cos­ts at all times.
Main­ten­an­ce Manage­mentWith Main­ten­an­ce Manage­ment, due ser­vicing tasks are always sche­du­led in good time. On the basis of defi­ned ser­vice levels with spa­re parts packa­ges, the cor­re­spon­ding ope­ra­ti­ons are auto­ma­ti­cal­ly ent­e­red into the plan­ning board.
Sales Manage­mentAs an inte­gral part of the Ser­vice Manage­ment Sys­tem, the Sales Manage­ment sup­ports you even with com­plex offer struc­tures. Assign­ments can be plan­ned com­for­ta­b­ly on basis of the orde­red ser­vice items.
Invoi­cingAt the com­ple­ti­on of the ope­ra­tio­nal order flow, the Invoi­cing modu­le is inte­gra­ted into the ser­vice cycle and enab­les the quick and easy accoun­ting of ser­vices ren­de­red, expen­ses and mate­ri­al consumption.