A system filled with data is the basic prerequisite for the efficient use of software. In many cases, however, the required data is already available in a structured form. Typically, this includes customer information, address data, contact persons as well as machine and plant information.
With Innosoft Integrate you are able to transfer the required information to the Innosoft system and to mirror master data changes in third-party systems in Innosoft within a few minutes and thus make them available for the disposition process. Even one-time master data imports, e.g. on the basis of Excel files, can be managed without major expenditure.
Usually in an ERP or CRM system a sales order for a service item is defined as relevant for planning, then released and finally planned in Innosoft in the form of an assignment. Of course, information relevant for the execution of the order (e.g. spare parts or service level agreements) is also transferred, so that your schedulers and technicians can complete their tasks efficiently and without any further queries to other departments.
After examination and approval by the back office, performance data recorded by the service engineer (times, cash expenses, spare parts, etc.) are transferred back to the ERP system in order to carry out invoicing, cost accounting and – via a connected HR system – payroll accounting on the basis of this information.
Innosoft has many years of experience in providing customer-specific interfaces. A standardized ReST API is used to implement interfaces that meet the requirements of your service process at a manageable cost. Thus, extensive parts of an otherwise necessary individual programming are omitted.
After consultation with you the remaining necessary measures will be implemented directly by us, but they can also be carried out easily by your IT department with the help of the extensive API documentation. The communication is logged completely by the API in a language that developers can understand. Data integrity for the Innosoft process is guaranteed by the plausibility checks already carried out in the interface.
Further possible applications
Information about the modules of the Innosoft Field Service Management