Inte­gra­ti­on

INTEGRATION

Seam­less trans­fer through the right connections

Inno­soft can be used as a stand-alo­ne solu­ti­on for pro­ces­sing cus­to­mer inqui­ries and for the sche­du­ling of tech­ni­ci­ans. Howe­ver, com­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.

Integration-FSM

Mas­ter data

A sys­tem fil­led with data is the basic pre­re­qui­si­te for the effi­ci­ent use of soft­ware. In many cases, howe­ver, the requi­red data is alrea­dy avail­ab­le in a struc­tu­red form. Typi­cal­ly, this inclu­des cus­to­mer infor­ma­ti­on, address data, con­ta­ct per­sons as well as machi­ne and plant information.

With Inno­soft Inte­gra­te you are able to trans­fer the requi­red infor­ma­ti­on to the Inno­soft sys­tem and to mir­ror mas­ter data chan­ges in third-par­ty sys­tems in Inno­soft wit­hin a few minu­tes and thus make them avail­ab­le for the dis­po­si­ti­on pro­cess. Even one-time mas­ter data imports, e.g. on the basis of Excel files, can be mana­ged without major expenditure.

Tran­sac­tion data

Usual­ly in an ERP or CRM sys­tem a sales order for a ser­vice item is defi­ned as rele­vant for plan­ning, then released and final­ly plan­ned in Inno­soft in the form of an assign­ment. Of cour­se, infor­ma­ti­on rele­vant for the exe­cu­ti­on of the order (e.g. spa­re parts or ser­vice level agree­ments) is also trans­fer­red, so that your sche­du­lers and tech­ni­ci­ans can com­ple­te their tasks effi­ci­ent­ly and without any fur­ther que­ries to other departments.

After exami­na­ti­on and appro­val by the back office, per­for­mance data recor­ded by the ser­vice engi­neer (times, cash expen­ses, spa­re parts, etc.) are trans­fer­red back to the ERP sys­tem in order to car­ry out invoi­cing, cost accoun­ting and – via a con­nec­ted HR sys­tem – pay­roll accoun­ting on the basis of this information.

ReST-API

Inno­soft has many years of expe­ri­ence in pro­vi­ding cus­to­mer-spe­ci­fic inter­faces. A stan­dar­di­zed ReST API is used to imple­ment inter­faces that meet the requi­re­ments of your ser­vice pro­cess at a mana­ge­ab­le cost. Thus, exten­si­ve parts of an other­wi­se necessa­ry indi­vi­du­al pro­gramming are omitted.

After con­sul­ta­ti­on with you the remai­ning necessa­ry mea­su­res will be imple­men­ted direct­ly by us, but they can also be car­ri­ed out easi­ly by your IT depart­ment with the help of the exten­si­ve API docu­men­ta­ti­on. The com­mu­ni­ca­ti­on is log­ged com­ple­te­ly by the API in a lan­guage that deve­lo­pers can under­stand. Data inte­gri­ty for the Inno­soft pro­cess is gua­ran­te­ed by the plau­si­bi­li­ty checks alrea­dy car­ri­ed out in the interface.

Fur­ther pos­si­ble applications

Infor­ma­ti­on about the modu­les of the Inno­soft Field Ser­vice Management

Dis­patchInno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by clear­ly pre­pa­ring all rele­vant infor­ma­ti­on. Intui­ti­ve input pos­si­bi­li­ties as well as nume­rous opti­ons for detail­ed plan­ning and fle­xi­ble inter­ac­tion ensu­re opti­mal uti­liz­a­ti­on, con­ti­nuous trans­pa­ren­cy and maxi­mum effi­ci­en­cy in dispatching.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
TicketsInno­soft Tickets is a plat­form with which you can pro­cess and docu­ment your ser­vice cases in a team con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess beco­mes trans­pa­rent at a glance on the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess, also for your customers!
Cus­to­mer Por­talOffer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal, you can inte­gra­te your cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while simul­ta­ne­ous­ly redu­cing your own workload.
Inte­gra­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.
Busi­ness Infor­ma­ti­onWith the help of the infor­ma­ti­on gene­ra­ted in the pro­cess, you can make the qua­li­ty of your cus­to­mer ser­vice mea­sura­ble, and then use the right con­clu­si­ons and mea­su­res to sus­tainab­ly incre­a­se ser­vice success.

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