Busi­ness Information

Busi­ness Information

SUBSTANTIAL IMPROVEMENT OF THE SERVICE QUALITY

From cus­to­mer enqui­ries via the dis­patch of tech­ni­ci­ans to the invoi­cing: In the cour­se of an average ser­vice pro­cess, count­less data are collec­ted and pro­ces­sed. Using the infor­ma­ti­on obtai­ned, you can mea­su­re the qua­li­ty of your ser­vice and then draw the right con­clu­si­ons and take action to signi­fi­cant­ly incre­a­se the suc­cess of your service.

With Inno­soft Busi­ness Infor­ma­ti­on you make the pro­gress of your ser­vice visible.

Statistik First-Time-Fix-Rate

Defi­ne

You can use the reports pro­vi­ded to keep an over­view of the key figu­res that are cus­to­ma­ry for your indus­try sec­tor. For examp­le, you can moni­tor first-time fix rates (FTFR) and the mean time to repair (MTTR) for­mu­la over time, reco­gni­ze trends ear­ly and eva­lua­te pro­cess opti­miz­a­ti­ons. You can also defi­ne your own eva­lua­tions on the basis of the exten­si­ve data collec­ted in the sys­tem in order to view the more spe­ci­fic ques­ti­ons in the right light.

Design

Bar, cur­ve, pie: Select the appro­pria­te repre­sen­ta­ti­on for your data to make the most important state­ments visi­ble at a glance and to depict com­plex rela­ti­ons­hips in a tar­get-group-ori­en­ted way.
Shapes and colours: Shadows, con­trasts, hatching or ste­p­less colour tones can be used to clear­ly com­pa­re past values at any time. By sto­ring plan spe­ci­fi­ca­ti­ons, target/actual com­pa­ri­sons can also be dis­play­ed easily.

Deci­de

Make the gra­phi­cal­ly pre­pa­red data avail­ab­le to the users at the decisi­ve pro­cess levels by seam­less­ly inte­gra­ting them into the exis­ting input masks. In order to ensu­re con­ti­nuous repor­ting even out­side the sys­tem, it is also pos­si­ble to export all sta­tis­tics in Excel or PDF format.

FURTHER APPLICATION POSSIBILITIES

Infor­ma­ti­on about the modu­les of the Inno­soft Field Ser­vice Management

Dis­patchInno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by clear­ly pre­pa­ring all rele­vant infor­ma­ti­on. Intui­ti­ve input pos­si­bi­li­ties as well as nume­rous opti­ons for detail­ed plan­ning and fle­xi­ble inter­ac­tion ensu­re opti­mal uti­liz­a­ti­on, con­ti­nuous trans­pa­ren­cy and maxi­mum effi­ci­en­cy in dispatching.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
TicketsInno­soft Tickets is a plat­form with which you can pro­cess and docu­ment your ser­vice cases in a team con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess beco­mes trans­pa­rent at a glance on the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess, also for your customers!
Cus­to­mer Por­talOffer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal, you can inte­gra­te your cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while simul­ta­ne­ous­ly redu­cing your own workload.
Inte­gra­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.
Busi­ness Infor­ma­ti­onWith the help of the infor­ma­ti­on gene­ra­ted in the pro­cess, you can make the qua­li­ty of your cus­to­mer ser­vice mea­sura­ble, and then use the right con­clu­si­ons and mea­su­res to sus­tainab­ly incre­a­se ser­vice success.

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