OPTIMUM UTILIZATION OF CAPACITIES
Innosoft is a comprehensive workforce management tool for the planning and supervision of projects, assignments and resources. The system provides a clear graphic representation of the scheduling of human resources and machines and allows the tracing of the accumulating costs as well as the automatic generation of assignment documents.
DIRECT LINE TO THE BACK OFFICE
Innosoft Mobile serves to provide information for the technicians and the feedback of their performance data. It is available both as a practical solution for smartphones or tablets and for operation on notebooks. The processing of the assignment documents is possible offline for the technician and can be done completely paperless. After his digital signature directly on the device, an e‑mail with the service report can be sent to the customer immediately after the service activities have been completed. The competent and efficient order processing on site leads to increased customer satisfaction.
INTERFACE BETWEEN COMPANY AND CUSTOMER
Innosoft Customer Management functions as the link between your company and its customers. Incoming inquiries, malfunctions or orders are received here and processed until completion. The information is forwarded in form of tickets via the network to the relevant departments, such as e.g. Materials Management, Design, Sales and Service. Thus the smart use of the Customer Management can make a complaint the basis for a sales talk or a construction improvement.
RELIABLE EXECUTION OF RECURRING TASKS
Innosoft Maintenance Management enables the convenient administration of maintenance contracts with cyclically recurring servicing and inspection tasks. This includes the on-time generation of maintenance assignments with predefined capacities and materials as well as reliable invoicing of contracts, even for complex contract designs.
EFFECTIVE SCHEDULING AND CAPACITY CONTROL
With Innosoft Project Management you can structure complex orders and interconnect the individual processes under consideration of certain dependencies. Resources can be assigned to the individual processes, which is then mapped in the form of assignment bars in the Resource Planning for further processing. An overview of all projects helps in the planning of the employees responsible for the individual assembly sections and thus enables the scheduling of long-term construction sites. The carefully and clearly planned assemblies permit serious target/actual comparisons and thus provide early conclusions in the event of deviations from plan.
ONE APPLICATION MANY POSSIBILITIES
Information about the modules of the Innosoft Service Management System