Inno­soft

Clas­sic Ser­vice Management

Clas­sic

Digi­ti­ze your ser­vice orga­niz­a­ti­on with the help of Inno­soft Clas­sic. Inno­soft Clas­sic inclu­des pro­ducts for quo­ta­ti­on and order manage­ment, ticket pro­ces­sing, dis­po­si­ti­on of field staff, record­ing per­for­mance data on site and sub­se­quent invoi­cing. Exten­si­ve pro­jects, such as tho­se map­ping the pro­cess from con­struc­tion to com­mis­sio­ning in the new machi­ne busi­ness, can in addi­ti­on be coor­di­na­ted with Inno­soft Pro­ject Management.

OPTIMUM UTILIZATION OF CAPACITIES

Inno­soft is a com­pre­hen­si­ve work­for­ce manage­ment tool for the plan­ning and super­vi­si­on of pro­jects, assign­ments and resour­ces. The sys­tem pro­vi­des a clear gra­phic repre­sen­ta­ti­on of the sche­du­ling of human resour­ces and machi­nes and allows the tra­cing of the accu­mu­la­ting cos­ts as well as the auto­ma­tic genera­ti­on of assign­ment documents.

DIRECT LINE TO THE BACK OFFICE

Inno­soft Mobi­le ser­ves to pro­vi­de infor­ma­ti­on for the tech­ni­ci­ans and the feed­back of their per­for­mance data. It is avail­ab­le both as a prac­ti­cal solu­ti­on for smart­pho­nes or tablets and for ope­ra­ti­on on note­books. The pro­ces­sing of the assign­ment docu­ments is pos­si­ble off­line for the tech­ni­ci­an and can be done com­ple­te­ly paper­less. After his digi­tal signa­tu­re direct­ly on the device, an e‑mail with the ser­vice report can be sent to the cus­to­mer immedia­te­ly after the ser­vice acti­vi­ties have been com­ple­ted. The com­pe­tent and effi­ci­ent order pro­ces­sing on site leads to incre­a­sed cus­to­mer satisfaction.

INTERFACE BETWEEN COMPANY AND CUSTOMER

Inno­soft Cus­to­mer Manage­ment func­tions as the link bet­ween your com­pa­ny and its cus­to­mers. Inco­m­ing inqui­ries, mal­func­tions or orders are recei­ved here and pro­ces­sed until com­ple­ti­on. The infor­ma­ti­on is for­war­ded in form of tickets via the net­work to the rele­vant depart­ments, such as e.g. Mate­ri­als Manage­ment, Design, Sales and Ser­vice. Thus the smart use of the Cus­to­mer Manage­ment can make a com­p­laint the basis for a sales talk or a con­struc­tion improvement.

RELIABLE EXECUTION OF RECURRING TASKS

Inno­soft Main­ten­an­ce Manage­ment enab­les the con­ve­ni­ent admi­nis­tra­ti­on of main­ten­an­ce con­tracts with cycli­cal­ly recur­ring ser­vicing and inspec­tion tasks. This inclu­des the on-time genera­ti­on of main­ten­an­ce assign­ments with pre­de­fi­ned capa­ci­ties and mate­ri­als as well as reli­able invoi­cing of con­tracts, even for com­plex con­tract designs.

EFFECTIVE SCHEDULING AND CAPACITY CONTROL

With Inno­soft Pro­ject Manage­ment you can struc­tu­re com­plex orders and inter­con­nect the indi­vi­du­al pro­ces­ses under con­si­de­ra­ti­on of cer­tain depen­den­ci­es. Resour­ces can be assi­gned to the indi­vi­du­al pro­ces­ses, which is then map­ped in the form of assign­ment bars in the Resour­ce Plan­ning for fur­ther pro­ces­sing. An over­view of all pro­jects hel­ps in the plan­ning of the employees respon­si­ble for the indi­vi­du­al assem­bly sec­tions and thus enab­les the sche­du­ling of long-term con­struc­tion sites. The care­ful­ly and clear­ly plan­ned assem­blies per­mit serious target/actual com­pa­ri­sons and thus pro­vi­de ear­ly con­clu­si­ons in the event of devia­ti­ons from plan.

ONE APPLICATION MANY POSSIBILITIES

Infor­ma­ti­on about the modu­les of the Inno­soft Ser­vice Manage­ment System

Resour­ce Pla­ningThe gra­phi­cal plan­ning board is a clas­sic of modern resour­ce plan­ning. With just a few keys and some simp­le mou­se clicks, you can crea­te and allo­ca­te assign­ments almost playfully.
Cus­to­mer Por­talInno­soft Cus­to­mer Manage­ment ser­ves as a link bet­ween your com­pa­ny and its cus­to­mers. Inqui­ries, orders or fault messages are recor­ded, pro­ces­sed and assi­gned to the respon­si­ble departments.
Pro­ject Manage­mentVisua­li­ze sub-pro­ces­ses of your pro­jects as Gantt dia­grams, defi­ne mile­stones and trans­fer this infor­ma­ti­on direct­ly into the Inno­soft Resour­ce Plan­ning to keep con­trol over pro­gress, capa­ci­ty uti­liz­a­ti­on and cos­ts at all times.
MAINTENANCESWith Main­ten­an­ce Manage­ment, due ser­vicing tasks are always sche­du­led in good time. On the basis of defi­ned ser­vice levels with spa­re parts packa­ges, the cor­re­spon­ding ope­ra­ti­ons are auto­ma­ti­cal­ly ent­e­red into the plan­ning board.
Sales Manage­mentAs an inte­gral part of the Ser­vice Manage­ment Sys­tem, the Sales Manage­ment sup­ports you even with com­plex offer struc­tures. Assign­ments can be plan­ned com­for­ta­b­ly on basis of the orde­red ser­vice items.
Invoi­cingAt the com­ple­ti­on of the ope­ra­tio­nal order flow, the Invoi­cing modu­le is inte­gra­ted into the ser­vice cycle and enab­les the quick and easy accoun­ting of ser­vices ren­de­red, expen­ses and mate­ri­al consumption

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