Main­ten­an­ce Management

Main­ten­an­ce Management


Your com­pe­tence as a ser­vice pro­vi­der is not only reflec­ted in the quick reso­lu­ti­on of acu­te mal­func­tions, but also in pre­ven­ti­ve pre­cau­ti­ons that ensu­re the smooth ope­ra­ti­on of your machi­nes. The necessa­ry ser­vicing and main­ten­an­ce tasks are as indi­vi­du­al as your pro­ducts. Whe­ther pre­ven­ti­ve or con­di­ti­on-ori­en­ted – with Inno­soft Main­ten­an­ces you can mana­ge cycli­cal­ly recur­ring ser­vice tasks con­ve­ni­en­t­ly and reli­ab­ly, even with com­plex con­tract contents.

Fle­xi­bi­li­ty in con­trac­tu­al arrangements

Each machi­ne has its own spe­ci­fic cha­rac­te­ris­tics and indi­vi­du­al care requi­re­ments, which is why a stan­dard half-year­ly main­ten­an­ce check is often not suf­fi­ci­ent. With the con­tract manage­ment of the Inno­soft Main­ten­an­ce modu­le you can tailor the perio­dic main­ten­an­ce mea­su­res in detail to the respec­ti­ve requi­re­ments. You can defi­ne the inter­vals as fixed or dyna­mic, at the customer’s request, depen­ding on the last ser­vice assign­ment or after a fixed num­ber of ope­ra­ting hours. Pen­ding dead­lines can be con­ve­ni­en­t­ly inclu­ded in the resour­ce plan­ning, inclu­ding plan­ned hours spe­ci­fi­ca­ti­ons and definab­le spa­re parts packa­ges per inter­val. Spe­cial cus­to­mer pre­fe­ren­ces such as main­ten­an­ce time win­dows or pre­fer­red tech­ni­ci­ans are also taken into account.

Embed­ding in the sys­tem environment

Inno­soft Main­ten­an­ce Manage­ment can be inte­gra­ted seam­less­ly into the exis­ting ERP sys­tem. After ent­e­ring the con­tract agree­ments for one or more machi­nes or sys­tems once, the data for the on-sche­du­le genera­ti­on of main­ten­an­ce assign­ments with pre­de­fi­ned capa­ci­ties and mate­ri­als is trans­fer­red to the Resour­ce Plan­ning. By com­bi­ning it with Inno­soft Docu­ment Manage­ment, you can store scan­ned ori­gi­nal docu­ments, design drawings, work plans and simi­lar docu­ments in a main­ten­an­ce con­tract and, if requi­red, send them tog­e­ther with the assign­ment infor­ma­ti­on to the ser­vice engi­neers. Even com­plex, spe­ci­fic bil­ling moda­li­ties can be defi­ned in the con­tract. This ensu­res con­sis­ten­cy from con­tract con­clu­si­on to invoicing.

Respon­se times and cost control

The reac­tion times for indi­vi­du­al machi­nes spe­ci­fied in the con­tracts can be defi­ned in the pro­gram in depen­dence on week­days and times of day, even com­plex time sche­du­les can be easi­ly map­ped. Sta­tis­tics on the actual­ly achie­ved reac­tion times com­ple­ment the ran­ge of func­tions and make it easier for you to incre­a­se the satis­fac­tion level of your customers.

Ano­t­her important aspect of main­ten­an­ce manage­ment, cost con­trol, is sup­por­ted by a com­pre­hen­si­ve ran­ge of pre­de­fi­ned sta­tis­tics refi­ned via indi­vi­du­al fil­ter set­tings in the Busi­ness Infor­ma­ti­on modu­le. The cos­ts recor­ded in the Ser­vice Manage­ment Sys­tem are avail­ab­le to you for eva­lua­tions such as the con­tri­bu­ti­on mar­gin cal­cu­la­ti­on for a main­ten­an­ce con­tract or detail­ed cost state­ments for the main­ten­an­ce of indi­vi­du­al machines.


Infor­ma­ti­on about the modu­les of the Inno­soft Ser­vice Manage­ment System
Resour­ce Plan­ningThe gra­phi­cal plan­ning board is a clas­sic of modern resour­ce plan­ning. With just a few keys and some simp­le mou­se clicks, you can crea­te and allo­ca­te assign­ments almost playfully.
Cus­to­mer Por­talInno­soft Cus­to­mer Manage­ment ser­ves as a link bet­ween your com­pa­ny and its cus­to­mers. Inqui­ries, orders or fault messages are recor­ded, pro­ces­sed and assi­gned to the respon­si­ble departments.
Pro­ject Manage­mentVisua­li­ze sub-pro­ces­ses of your pro­jects as Gantt dia­grams, defi­ne mile­stones and trans­fer this infor­ma­ti­on direct­ly into the Inno­soft Resour­ce Plan­ning to keep con­trol over pro­gress, capa­ci­ty uti­liz­a­ti­on and cos­ts at all times.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
Sales Manage­mentAs an inte­gral part of the Ser­vice Manage­ment Sys­tem, the Sales Manage­ment sup­ports you even with com­plex offer struc­tures. Assign­ments can be plan­ned com­for­ta­b­ly on basis of the orde­red ser­vice items.
Invoi­cingAt the com­ple­ti­on of the ope­ra­tio­nal order flow, the Invoi­cing modu­le is inte­gra­ted into the ser­vice cycle and enab­les the quick and easy accoun­ting of ser­vices ren­de­red, expen­ses and mate­ri­al consumption.

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