Flexibility in contractual arrangements
Each machine has its own specific characteristics and individual care requirements, which is why a standard half-yearly maintenance check is often not sufficient. With the contract management of the Innosoft Maintenance module you can tailor the periodic maintenance measures in detail to the respective requirements. You can define the intervals as fixed or dynamic, at the customer’s request, depending on the last service assignment or after a fixed number of operating hours. Pending deadlines can be conveniently included in the resource planning, including planned hours specifications and definable spare parts packages per interval. Special customer preferences such as maintenance time windows or preferred technicians are also taken into account.
Embedding in the system environment
Innosoft Maintenance Management can be integrated seamlessly into the existing ERP system. After entering the contract agreements for one or more machines or systems once, the data for the on-schedule generation of maintenance assignments with predefined capacities and materials is transferred to the Resource Planning. By combining it with Innosoft Document Management, you can store scanned original documents, design drawings, work plans and similar documents in a maintenance contract and, if required, send them together with the assignment information to the service engineers. Even complex, specific billing modalities can be defined in the contract. This ensures consistency from contract conclusion to invoicing.
Response times and cost control
The reaction times for individual machines specified in the contracts can be defined in the program in dependence on weekdays and times of day, even complex time schedules can be easily mapped. Statistics on the actually achieved reaction times complement the range of functions and make it easier for you to increase the satisfaction level of your customers.
Another important aspect of maintenance management, cost control, is supported by a comprehensive range of predefined statistics refined via individual filter settings in the Business Information module. The costs recorded in the Service Management System are available to you for evaluations such as the contribution margin calculation for a maintenance contract or detailed cost statements for the maintenance of individual machines.