Thanks to an interface jointly developed by Innosoft and DLP Engineers between the ERP system and the service control system, Diosna GmbH saves a great deal of time in planning and invoicing fitter services.
If technicians can perform maintenance and repair faults more quickly, that’s good for the customer. If they can report their work and the material used more quickly, that’s good for billing. Diosna – Dierks & Söhne GmbH in Osnabrück wanted to do just that and was looking for an automated connection between its Innosoft service management system and the ERP system proALPHA. Innosoft GmbH and DLP Engineers GmbH solved this task together with excellence.
DIOSNA Dierks & Söhne GmbH is known worldwide for excellent, reliable and customized equipment for the healthcare & food industry – Made in Germany. The expert know-how covers the processes of mixing, drying, granulating, fermenting and kneading.
DIOSNA machines are mainly used in the pharmaceutical, food, chemical and cosmetic industries to produce, for example, compressible granules for tablets and various other products, pellets, instant flavor and spices, pre-dough, sourdough, bread, pizza, cookies, flatbread, pasta, protein bars, etc.
From research and development to production scale, DIOSNA draws on over 135 years of experience.
Too slow: analog service scheduling
Even if the Diosna machines are characterized by high reliability, regular maintenance is indicated, and malfunctions cannot be ruled out. For this purpose, technicians are deployed throughout Germany, controlled from the head office in Osnabrück. For a long time, telephone and fax were the decisive factors. Paper was always involved: time sheets, material lists, travel expense reports. This data was entered and evaluated manually, a “popular” source of manual transmission errors. It took some time before customers received an invoice and mechanics received their travel expense reimbursements. For scheduling, employees at headquarters also needed large-format spreadsheets, experience and a sure instinct.