FIELD SERVICE MANAGEMENT READY-TO-USE

Make Service easy!

Optimize your service processes quickly and cost-effectively with Ready-To-Use

In an industry that is subject to constant change and where uncertainty often characterizes everyday life, it is essential that your service continues to run smoothly and efficiently – even if your budget is tight. This is where our field service management solution “Ready-To-Use” comes in. With 28 years of experience, we at Innosoft have gathered deep insights and extensive know-how in the optimization of service processes. Our strength in the field of customization has enabled us to develop a solution that is not only technically mature, but also perfectly adapted to the needs of the mechanical and plant engineering industry.

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Six steps to service success – an overview

1. Kick-Off

The introduction begins with a structured kick-off, in which you get to know your personal contact person who will accompany you through the entire project. During this phase, we will jointly clarify the framework conditions of your project, discuss important details and make the decisive choice between an installation in the Innosoft Cloud or directly on your own servers (OnPremise).

2. System installation

Once the basics are established, the system is installed and set up. We make sure that all necessary licenses and features are activated to ensure a smooth start. The installation is done either on your own servers (OnPremise) or in the Innosoft Cloud.

3. Data import

In the third phase, the system setup is completed. A one-time import of master data such as contacts, addresses, articles, machines and resources is performed to create a solid data base.

4. Service Report

Your service report, developed on the basis of many years of industry-specific expertise, will be individually adapted to your company branding. This includes the integration of your logo, company data and the adaptation of the color scheme according to your wishes.

5. Training

This phase is dedicated to your users. We conduct intensive training with your key users, based on the core functions of our software. Practical examples and exercises guarantee that your team can use the software efficiently and independently.

6. System acceptance

In the final step, we check the current state of the system together and clarify open questions. After successful acceptance, we offer additional workshops on topics such as integration and further adaptations to optimize your system even further.

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This is what our customers say!

In our user reports you will find exciting experiences of our customers as well as numerous information about the use of Innosoft FSM!

For example, you can find out how Vollert Anlagenbau GmbH has consistently digitized its processes and relied on Innosoft’s Field Service Management solution. Novoferm also improved the service of its customers with the Innosoft solution by giving all locations across Europe access to one platform.

User reports

Innosoft Modules at a glance

With Innosoft Field Service Management’s “Ready-To-Use” approach, you get immediate access to a carefully coordinated package of four central modules that have established themselves as industry best practices. For more information on all Innosoft modules, see our module overview.

Read access: View of master data, tickets and the plan board
Main data: Creation and maintenance of master data
Cockpit: 360-degree view of customers and machines including history

Ticket management: Central recording and processing of service cases, and comprehensive documentation to build detailed machine and customer history
Notifications and escalations: Automated communication and notifications for fast and efficient ticket processing
Standardized workflows and KPIs: Standardized ticket workflows make processes transparent and traceable, providing key metrics (KPIs) for performance evaluation and improvement

Resource Planning: Optimal allocation and control of resources based on qualification, availability, and distance
Visualization: A graphical chart provides complete overview of all operations and utilizationRoute
Planning: Optimized geographic planning based on Google Maps

Mobile access: Technicians receive all relevant information about orders, from the optimized route to the customer history, directly to their mobile devices
Digitalization: Complete paperless processing of service reports and certificates of performance, which can be digitally signed and transmitted immediately
Data management: Recording of working hours and expenses via a digital stamp watch and scanning of documents directly on site

Are you ready to make the next step?

Once the ready-to-use process is complete, you will have a fully functional system that not only supports your service processes, but also significantly improves them. If we have aroused your interest, our experts are ready to accompany you on further projects. Learn how Innosoft can overcome your service management challenges and increase your efficiency and customer retention with a proven solution.

System requirements Contact us

info@innosoft.de

+49 231 427 885 – 0

Martin-Schmeißer-Weg 15 44227 Dortmund

Contact us!