FSM 2.4: Greater overview, more automation, less friction in everyday service
With the release of FSM 2.4, we are setting another milestone on the path to more efficient, transparent, and intelligent field service management.
This release clearly focuses on three key areas:
- Optimized assignment and travel planning
- Greater transparency and control for service managers and dispatchers
- Noticeable reduction in workload for dispatchers, technicians, and administrators
Rethinking resource planning: more efficient, smarter, easier to plan
Interactive gap and slot search
The new interactive gap and slot search makes resource planning significantly smarter. At the touch of a button, dispatchers can see where resources can be optimally placed—taking into account capacities, travel times, and other criteria.
Why this is important:
Service assignments can be planned faster, more realistically, and more efficiently. Downtime is reduced, technician utilization increases, and manual planning effort is significantly reduced.
This is complemented by automatic assignment distribution, which provides the best possible assignment suggestion based on the selected criteria. This is a significant productivity gain, especially for large service organizations with many parallel assignments.
Improved planning board and smart snapping
FSM 2.4 makes the planning board even more powerful. Assignments can be strung together more easily, critical exceedances of planning limits are visually highlighted, and additional information is displayed directly when moving or extending assignments.
Added value in practice:
The planning board is transformed from a pure planning tool into a real control center for service managers and dispatchers.
Travel planning with greater transparency and control
With the enhanced travel planning feature, travel times and travel information are displayed directly in the assignment, in the planning board, and in the GeoMap. Travel times can be edited specifically and tracked transparently.
Why this is crucial:
Realistic travel times lead to better adherence to schedules, less stress for technicians, and an overall higher quality of service—especially for interregional or international assignments.
Real-time transparency for service managers, dispatchers, and management
App events directly in the planning board
FSM 2.4 integrates app events from the mobile app directly into the planning board. These include, among others:
Deviations, warnings, or incorrect timestamps are visually highlighted.
Benefits for service management and scheduling:
Service managers and schedulers can see what is actually happening in the field in real time and can intervene early on before deviations have a negative impact on deadlines, costs, or customer satisfaction.
More efficient ticket and service processes
Structured ticket links
Tickets can now be linked hierarchically. Parent and child tickets can be created, including type, status, responsible person, and urgency.
Why this is useful:
Complex service cases remain clear, traceable, and neatly documented—even across multiple assignments. This facilitates both operational control and subsequent evaluations.
AI-supported review of technical reports
An integrated chatbot assists with the review of technical reports. Incorrect fields are automatically highlighted and directly linked to the relevant questions.
Result:
Higher data quality, fewer queries, and significantly less post-processing effort for scheduling, service management, and technology.
Parts lists and warehouse processes more closely integrated
With FSM 2.4, parts lists can be stored directly on machines – including articles, images, documents, and additional data. Technicians can transfer the required materials directly from the parts list to the assignment.
In addition, the warehouse module has been expanded to include the option of posting goods issues and clearly assigning them to projects and addresses.
Added value:
Fewer missing parts, faster job processing, and clear allocation of material and service costs.
Simplified document management and administration
Centralized document management allows administrators to search for documents system-wide and edit links. Documents can be uploaded, restored, or permanently deleted.
Further improvements:
- Progress bar during document upload
- Excel import for addresses and contact persons
- Configurable rich text editor for structured texts in tickets, assignments, and service reports
Artificial intelligence: Searches that understand
Semantic search is now based on OpenSearch and supports fuzzy searches, placeholders, and exact search queries.
Benefits:
Information is found faster—even when terms are not known exactly. This saves time and increases acceptance among service managers, dispatchers, and technicians alike.
Conclusion: FSM 2.4 delivers measurable added value
FSM 2.4 is not a cosmetic update, but a logical step toward more efficient, transparent, and scalable service processes.
Those who benefit most:
- Service managers with high coordination and planning requirements
- Dispatching teams with complex deployment and travel plans
- Technicians who want fewer administrative hurdles
- Decision-makers who want to optimize service processes in the long term
Find out more!
Would you like to know how FSM 2.4 can be used in your service organization?
We would be happy to show you the new features in a personal demo and discuss the potential benefits for your service.
Contact us for more information about our FSM software!