Backup (data backup)

A backup refers to data protection – i.e., the creation of backup copies of the data stored in the FSM software database. In a field service company, a lot of critical information and trade secrets are stored in the system, including customer histories, asset master data, deployment schedules, service reports, photos, signatures, and much more. This data must be protected against loss.
Regular backups (e.g., daily database backups) ensure that no irreparable data loss occurs in the event of a technical defect, server failure, or operating error. Precisely because field service processes are often decentralized (technicians synchronize data while on the road), a reliable server infrastructure with a backup concept is essential. In the Innosoft system, backups are typically scheduled by the administrator. Either via integrated functions or through external database backups.
It is important that the backups are regularly checked for integrity and stored securely (off-site if necessary). A well-designed backup concept enables FSM operations to be restored quickly in the event of a database failure, for example. For service managers and dispatchers, this means they can rest assured that planning data and histories will not suddenly disappear, thus avoiding operational interruptions.