AI TEXT ASSISTANT IN THE SERVICE REPORT

Drafting and Translating Texts in the Mobile App

Turn bullet points into professional service reports.

Service reports are often written under time pressure: at the end of a service call, after a long workday, and frequently in the form of brief notes. Back-office staff then have to review, expand, or edit the language of these texts. This takes time, delays further processing, and leads to inconsistent quality in customer documentation.

With Innosoft’s AI text assistant, brief bullet points are expanded into full sentences directly in the service report with the click of a button. Upon request, a translation into your customer’s language can also be generated.

Your Benefits at a Glance

Less paperwork for technicians
Bullet points are enough. The AI uses them to generate a complete report.

More Consistent Reporting Quality
Texts come across as clearer, more complete, and more professional − regardless of who enters them.

Less follow-up work for the back-office staff
Reports no longer need to be manually reconstructed from rough notes or edited for clarity.

Multilingual Communication
Upon request, report texts can be translated directly into your client’s language.

Traceable and verifiable
The original text is preserved and can be displayed again at any time.

Editable manually
All AI results can be reviewed and adjusted before being applied.

Here’s how it works in practice

1. Take notes

The technician documents the service call directly in the service report, as usual.

2. Use the Text Assistant

Click the AI icon to have the text expanded or translated.

3. Check the result

The proposal is reviewed and manually adjusted as needed.

4. Translate/Copy

The finished text can also be conveniently translated right away and is then included in the service report.

Integrated directly into the service report

All that’s left to do is copy the generated text. The service report is then created as usual and supplemented with all relevant information.

This makes the entire process much easier and faster for the technician: the amount of documentation required is reduced, valuable time is saved, and automatic translation also helps break down language barriers.

Please feel free to contact us for more information or a personalized demo.

 

Flexibility in Language Models and Translation

The language model is not predefined. Possible options include ChatGPT, Copilot, Gemini, or a model already in use at your company. DeepL can be integrated for translations; alternatively, the language model you’re using can handle the translation.

Prompts and dictionaries are coordinated jointly. This allows for precise control over style, structure, technical terms, product names, and phrasing.

PDF for download: Our AI text assistant in action!

Using KrausMaffei Technologies as a real-world example, we’ll show how AI structures documentation, makes information accessible, and improves service processes.

Are you ready to take the next step?

The AI text assistant turns quick notes into professional service reports. Your technicians save time, your back-office staff reduce rework, and your customers receive clear, easy-to-understand reports − in their own language, if needed. Would you like to see how the AI text assistant works with your own report texts? We’d be happy to show you the process in a short demo.

+49 231 427 885 – 0
Martin-Schmeißer-Weg 15 44227 Dortmund

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