In order to meet the challenges of service management in mechanical engineering, the digitalization of service is proposed as a solution to simplify processes, relieve employees and increase customer satisfaction. The VDMA Service Excellence Conference focuses on the training of service technicians, external recruitment and the use of digital tools. In addition, smart solutions and the expansion of the service portfolio, including teleservice, augmented reality, smart services and artificial intelligence, will be discussed. The conference offers participants the opportunity to actively contribute their ideas and solutions in a structured and creative format called “World Café”.
The event will take place in the new Stadthalle in Langen from 09:30 to 17:00 on June 20th, 2023.
Of course, Innosoft is also participating! Visit Robert Hellweg at our booth No. 2 on the conference grounds and learn more about our software solution for after-sales service and our AI-driven smart search.
Further information on the agenda and the registration fee can be found on the VDMA website. We look forward to welcoming you to the VDMA Service Excellence Conference.
Your Innosoft GmbH
You will find further information about the event here: