Tickets

Tickets

All ser­vice cases – all information

Inno­soft Tickets is a plat­form with which you and your team can pro­cess and docu­ment your ser­vice cases con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess is thus trans­pa­rent at a glance in the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess for you and your customers!

Con­sist­ent­ly docu­men­ted ser­vice procedures

All avail­ab­le infor­ma­ti­on about a ser­vice case is clear­ly dis­play­ed here. Two com­ment fiel­ds – one of them for inter­nal use only – allow you to sup­ple­ment the infor­ma­ti­on at any time, wher­eby the ent­ries of the respec­ti­ve users are dis­play­ed in dia­lo­gue mode. Thus, also in sub­se­quent pro­ces­ses all rele­vant infor­ma­ti­on is avail­ab­le in clear form, such as the dis­patching of a pos­si­b­ly necessa­ry assign­ment of a ser­vice technician.

Acti­ve notifications

Let the sys­tem inform you of valid SLA spe­ci­fi­ca­ti­ons when a ser­vice case is recor­ded and defi­ne esca­la­ti­on noti­fi­ca­ti­ons that inform the requi­red actors about the ticket sta­tus, for examp­le by e‑mail. By using the “Fol­low” func­tion, you never lose track of important tickets, assign­ments or pro­jects. Replies to e‑mails sent by the sys­tem can be reas­si­gned, inclu­ding attach­ments, and thus be made avail­ab­le to the users.

Cus­to­miz­ab­le workflow

An essen­ti­al aspect in the pro­ces­sing of ser­vice cases is the pre­sen­ta­ti­on of requi­red infor­ma­ti­on in the right place at the right time. The­re­fo­re the input masks in Inno­soft are high­ly con­fi­gura­ble: not only can you add any num­ber of data fiel­ds, but you can also rede­sign the inter­face with the help of an easy-to-use edi­tor and add spe­ci­fic indi­vi­du­al fiel­ds to the input masks of the Inno­soft standard.

Fur­ther pos­si­ble applications

Infor­ma­ti­on about the modu­les of the Inno­soft Field Ser­vice Management

Dis­patchInno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by clear­ly pre­pa­ring all rele­vant infor­ma­ti­on. Intui­ti­ve input pos­si­bi­li­ties as well as nume­rous opti­ons for detail­ed plan­ning and fle­xi­ble inter­ac­tion ensu­re opti­mal uti­liz­a­ti­on, con­ti­nuous trans­pa­ren­cy and maxi­mum effi­ci­en­cy in dispatching.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
TicketsInno­soft Tickets is a plat­form with which you can pro­cess and docu­ment your ser­vice cases in a team con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess beco­mes trans­pa­rent at a glance on the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess, also for your customers!
Cus­to­mer Por­talOffer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal, you can inte­gra­te your cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while simul­ta­ne­ous­ly redu­cing your own workload.
Inte­gra­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.
Busi­ness Infor­ma­ti­onWith the help of the infor­ma­ti­on gene­ra­ted in the pro­cess, you can make the qua­li­ty of your cus­to­mer ser­vice mea­sura­ble, and then use the right con­clu­si­ons and mea­su­res to sus­tainab­ly incre­a­se ser­vice success.

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