Ser­vice requests can appe­ar in very dif­fe­rent and com­plex forms. Smart­Se­arch ana­ly­ses the pro­blem with regard to the ser­vice case at hand. Based on this, an initi­al search result is pro­vi­ded in the form of a list sor­ted accord­ing to rele­van­ce — com­pi­led from all ser­vice-rele­vant sources such as ope­ra­ting inst­ruc­tions, spa­re parts cata­lo­gues, design drawings or ser­vice reports. By means of seman­tic search and con­text-depen­dent fil­te­ring, the­se initi­al results can be nar­ro­wed down suc­ces­si­ve­ly until the desi­red solu­ti­on is found.

Basi­cal­ly, all ser­vice-rele­vant infor­ma­ti­on can be used as data sources, such as the data stored in Inno­soft from the ticket, the assign­ment or ser­vice reports on cases alrea­dy pro­ces­sed. The­se are pre­pa­red with the help of AI-sup­por­ted, auto­ma­ted pro­ce­du­res and made direct­ly acces­si­ble in Inno­soft. Smart­Se­arch thus func­tions as a Sin­gle Source of Truth (SSOT) and can pro­vi­de cen­tral access to all data rele­vant for the service.

In addi­ti­on to the ticket sys­tem, Smart­Se­arch is also avail­ab­le in the Resour­ce Plan­ning (Dis­patch) and the Mobi­le Field Ser­vice solu­ti­ons from Inno­soft. This enab­les your dis­patchers to iden­ti­fy rele­vant docu­ments alrea­dy during the plan­ning of the assign­ment and pro­vi­de them to the tech­ni­ci­an on his mobi­le device. This way, an initi­al solu­ti­on pro­po­sal that can be imple­men­ted direct­ly at the customer’s loca­ti­on is alrea­dy avail­ab­le to the tech­ni­ci­an upon arri­val. Track the resul­ting impro­ve­ments of the First Time Fix Rate (FTFR) and Mean Time to Repair (MTTR) using various sta­tis­tics in Inno­soft, redu­ce your ser­vice cos­ts and incre­a­se the satis­fac­tion of your customers.