Smart­Se­arch – intui­ti­ve 360° access to information

Effi­ci­ent and cross-depart­ment­al access to infor­ma­ti­on is beco­m­ing incre­a­singly important when it comes to bet­ter mas­te­ring the chal­len­ges of the modern ser­vice world. Pro­vi­de your ser­vice staff in the office and in the field with Smart­Se­arch, a solu­ti­on for intui­ti­ve 360° infor­ma­ti­on access.

SmartSearch - Wissen verfügbar machen

Incre­a­sed com­pe­tence in service

Ser­vice requests can appe­ar in very dif­fe­rent and com­plex forms. Smart­Se­arch ana­ly­ses the pro­blem with regard to the ser­vice case at hand. Based on this, an initi­al search result is pro­vi­ded in the form of a list sor­ted accord­ing to rele­van­ce — com­pi­led from all ser­vice-rele­vant sources such as ope­ra­ting inst­ruc­tions, spa­re parts cata­lo­gues, design drawings or ser­vice reports. By means of seman­tic search and con­text-depen­dent fil­te­ring, the­se initi­al results can be nar­ro­wed down suc­ces­si­ve­ly until the desi­red solu­ti­on is found.

Sin­gle Source of Truth (SSOT)

Basi­cal­ly, all ser­vice-rele­vant infor­ma­ti­on can be used as data sources, such as the data stored in Inno­soft from the ticket, the assign­ment or ser­vice reports on cases alrea­dy pro­ces­sed. The­se are pre­pa­red with the help of AI-sup­por­ted, auto­ma­ted pro­ce­du­res and made direct­ly acces­si­ble in Inno­soft. Smart­Se­arch thus func­tions as a Sin­gle Source of Truth (SSOT) and can pro­vi­de cen­tral access to all data rele­vant for the service.

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Opti­mi­zed solu­ti­on identification

In addi­ti­on to the ticket sys­tem, Smart­Se­arch is also avail­ab­le in the Resour­ce Plan­ning (Dis­patch) and the Mobi­le Field Ser­vice solu­ti­ons from Inno­soft. This enab­les your dis­patchers to iden­ti­fy rele­vant docu­ments alrea­dy during the plan­ning of the assign­ment and pro­vi­de them to the tech­ni­ci­an on his mobi­le device. This way, an initi­al solu­ti­on pro­po­sal that can be imple­men­ted direct­ly at the customer’s loca­ti­on is alrea­dy avail­ab­le to the tech­ni­ci­an upon arri­val. Track the resul­ting impro­ve­ments of the First Time Fix Rate (FTFR) and Mean Time to Repair (MTTR) using various sta­tis­tics in Inno­soft, redu­ce your ser­vice cos­ts and incre­a­se the satis­fac­tion of your customers.

Fur­ther pos­si­ble applications

Infor­ma­ti­on about the modu­les of the Inno­soft Field Ser­vice Management

Dis­patchInno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by clear­ly pre­pa­ring all rele­vant infor­ma­ti­on. Intui­ti­ve input pos­si­bi­li­ties as well as nume­rous opti­ons for detail­ed plan­ning and fle­xi­ble inter­ac­tion ensu­re opti­mal uti­liz­a­ti­on, con­ti­nuous trans­pa­ren­cy and maxi­mum effi­ci­en­cy in dispatching.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
TicketsInno­soft Tickets is a plat­form with which you can pro­cess and docu­ment your ser­vice cases in a team con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess beco­mes trans­pa­rent at a glance on the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess, also for your customers!
Cus­to­mer Por­talOffer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal, you can inte­gra­te your cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while simul­ta­ne­ous­ly redu­cing your own workload.
Inte­gra­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.
Busi­ness Infor­ma­ti­onWith the help of the infor­ma­ti­on gene­ra­ted in the pro­cess, you can make the qua­li­ty of your cus­to­mer ser­vice mea­sura­ble, and then use the right con­clu­si­ons and mea­su­res to sus­tainab­ly incre­a­se ser­vice success.

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