Increased competence in service
Service requests can appear in very different and complex forms. SmartSearch analyses the problem with regard to the service case at hand. Based on this, an initial search result is provided in the form of a list sorted according to relevance — compiled from all service-relevant sources such as operating instructions, spare parts catalogues, design drawings or service reports. By means of semantic search and context-dependent filtering, these initial results can be narrowed down successively until the desired solution is found.
Single Source of Truth (SSOT)
Basically, all service-relevant information can be used as data sources, such as the data stored in Innosoft from the ticket, the assignment or service reports on cases already processed. These are prepared with the help of AI-supported, automated procedures and made directly accessible in Innosoft. SmartSearch thus functions as a Single Source of Truth (SSOT) and can provide central access to all data relevant for the service.
Optimized solution identification
In addition to the ticket system, SmartSearch is also available in the Resource Planning (Dispatch) and the Mobile Field Service solutions from Innosoft. This enables your dispatchers to identify relevant documents already during the planning of the assignment and provide them to the technician on his mobile device. This way, an initial solution proposal that can be implemented directly at the customer’s location is already available to the technician upon arrival. Track the resulting improvements of the First Time Fix Rate (FTFR) and Mean Time to Repair (MTTR) using various statistics in Innosoft, reduce your service costs and increase the satisfaction of your customers.
Further possible applications
Information about the modules of the Innosoft Field Service Management