Increased competence in service
Service requests can occur in very different and complex forms. SmartSearch analyzes the problem on the basis of the respective service case. Based on this, an initial search result is provided — drawn from all service-relevant sources such as operating manuals, spare parts catalogs, or service reports. Using semantic search and context-dependent filtering, these initial results can be successively narrowed down until the desired solution is found.
Single Source of Truth
In principle, all service-relevant information can be used as data sources. This can be the tickets stored in Innosoft, assignments or service reports on cases that have already been processed. But external sources can also provide valuable additions. All data is processed using AI-supported, automated processes and represented in the form of a digital twin. This digital representation of your machines and systems, as well as their internal structuring and functionalities, is made directly accessible in Innosoft by SmartSearch. SmartSearch thus acts as a single source of truth and can provide central access to all data relevant to the service.
Optimized solution identification
In addition to the ticket system, SmartSearch is also available in Innosoft’s deployment planning and mobile field service solution. This means that your dispatchers can already identify relevant documents when planning the assignment and provide them to the technician on his mobile device. This way, an initial solution proposal is available to him before he arrives, which he can implement directly at the customer’s site. Track the resulting increase in first-time fix rate and reduction in mean time to repair using various statistics in Innosoft. Reduce your service costs and increase customer satisfaction.
Further possible applications
Information about the modules of the Innosoft Field Service Management