Dis­patch

Dis­patch

Plan­ning at a glance: Capa­ci­ty, sta­tus, history.

Inno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by dis­play­ing all rele­vant infor­ma­ti­on in a clear­ly struc­tu­red man­ner. Thanks to nume­rous pos­si­bi­li­ties for intui­ti­ve inter­ac­tion, opti­mal uti­liz­a­ti­on, trans­pa­ren­cy and effi­ci­en­cy in dis­patching are guaranteed.

Gra­phi­cal disposition

The wide varie­ty of opti­ons to dis­play and fil­ter the ser­vice assign­ments, which are pre­sen­ted in a Gantt dia­gram, help you to keep track of even a very lar­ge num­ber of plan­ned resour­ces and sche­du­led deploy­ments. For examp­le, you can group assign­ments by exe­cu­ting resour­ce, loca­ti­on or pro­ject and use the infi­ni­te peri­od selec­tion to dis­play exact­ly the cur­r­ent­ly pro­ces­sed time span. Based on cur­rent capa­ci­ty uti­liz­a­ti­on and tech­ni­ci­an skills the sys­tem can also make sug­ges­ti­ons which employee in which peri­od is sui­ted best for a plan­ned assignment.

Geo­gra­phi­cal representation

Loca­ti­on data and rou­tes can be dis­play­ed geo­gra­phi­cal­ly through the inte­gra­ti­on of Goog­le Maps TM. By means of the pro­xi­mi­ty search you can quick­ly and con­ve­ni­en­t­ly find avail­ab­le employees near the site of an emer­gen­cy ope­ra­ti­on or dis­play due main­ten­an­ces near a cur­rent assign­ment. If you are using a tracking solu­ti­on, you can also see the loca­ti­on of your employees in real time, so that even short-term decisi­ons about plan­ning chan­ges can always be made on the basis of the most up-to-date information.

Com­pre­hen­si­ve pre­pa­ra­ti­on and postprocessing

The sys­tem dis­plays all the infor­ma­ti­on requi­red for the sche­du­ling and exe­cu­ti­on of ope­ra­ti­ons in a clear­ly struc­tu­red man­ner. With the help of the dyna­mic check­lists, all rele­vant steps for pre­pa­ra­ti­on and post­pro­ces­sing are immedia­te­ly visi­ble for each assign­ment. In addi­ti­on to the com­ple­te tra­vel plan­ning inclu­ding rou­te, hotel and means of trans­port boo­king, this also inclu­des the sub­se­quent post­pro­ces­sing of the data repor­ted back by the ser­vice engi­neer such as times, mate­ri­al, cash expen­ses and tech­ni­cal reports. After suc­cess­ful tes­ting and release, the data is trans­fer­red to the con­nec­ted systems.

Fur­ther pos­si­ble applications

Infor­ma­ti­on about the modu­les of the Inno­soft Field Ser­vice Management

Dis­patchInno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by clear­ly pre­pa­ring all rele­vant infor­ma­ti­on. Intui­ti­ve input pos­si­bi­li­ties as well as nume­rous opti­ons for detail­ed plan­ning and fle­xi­ble inter­ac­tion ensu­re opti­mal uti­liz­a­ti­on, con­ti­nuous trans­pa­ren­cy and maxi­mum effi­ci­en­cy in dispatching.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
TicketsInno­soft Tickets is a plat­form with which you can pro­cess and docu­ment your ser­vice cases in a team con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess beco­mes trans­pa­rent at a glance on the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess, also for your customers!
Cus­to­mer Por­talOffer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal, you can inte­gra­te your cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while simul­ta­ne­ous­ly redu­cing your own workload.
Inte­gra­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.
Busi­ness Infor­ma­ti­onWith the help of the infor­ma­ti­on gene­ra­ted in the pro­cess, you can make the qua­li­ty of your cus­to­mer ser­vice mea­sura­ble, and then use the right con­clu­si­ons and mea­su­res to sus­tainab­ly incre­a­se ser­vice success.

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