Enable your customers to forward inquiries to your office staff via the Innosoft portal. Whether it’s a fault report, a sales inquiry or a spare parts order – everything can be mapped via Innosoft’s standardized ticket process, 24 hours a day.
Improve your customer service by querying service-relevant information in a structured manner even during the ticket creation process: Which components of which system are affected? What is the problem? How strongly does the malfunction affect production?
Information on demand
When is the next maintenance due? Is a technician already scheduled? Which spare parts were installed when in which system? Which solution approaches can be considered?
With the portal solution from Innosoft, you are giving your customers insight into the service processes relevant to them. You can also provide documentation, service reports and UVV or ISO agreements.
Adapt the Customer Portal to your business requirements and integrate it into your product landscape, for example as a component of Service Level Agreements or as part of the order processing.
Determine to which information your customer has access and which details should remain for internal use only. Let him participate in the master data maintenance, so that your technician, for example, already knows in the preparation of his assignment that a component exchange was carried out on a system (independently by the customer).
Further possible applications
Information about the modules of the Innosoft Field Service Management