Cus­to­mer Portal

Cus­to­mer Portal

Incre­a­se cus­to­mer loyal­ty and satisfaction

Offer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal you can inte­gra­te cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while redu­cing your own workload at the same time.

Fault mes­sa­ge

Enab­le your cus­to­mers to for­ward inqui­ries to your office staff via the Inno­soft por­tal. Whe­ther it’s a fault report, a sales inqui­ry or a spa­re parts order – ever­ything can be map­ped via Innosoft’s stan­dar­di­zed ticket pro­cess, 24 hours a day.

Impro­ve your cus­to­mer ser­vice by que­ry­ing ser­vice-rele­vant infor­ma­ti­on in a struc­tu­red man­ner even during the ticket crea­ti­on pro­cess: Which com­pon­ents of which sys­tem are affec­ted? What is the pro­blem? How stron­gly does the mal­func­tion affect production?

Infor­ma­ti­on on demand

When is the next main­ten­an­ce due? Is a tech­ni­ci­an alrea­dy sche­du­led? Which spa­re parts were instal­led when in which sys­tem? Which solu­ti­on approa­ches can be considered?

With the por­tal solu­ti­on from Inno­soft, you are giving your cus­to­mers insight into the ser­vice pro­ces­ses rele­vant to them. You can also pro­vi­de docu­men­ta­ti­on, ser­vice reports and UVV or ISO agreements.

Digi­tal service

Adapt the Cus­to­mer Por­tal to your busi­ness requi­re­ments and inte­gra­te it into your pro­duct land­s­cape, for examp­le as a com­po­nent of Ser­vice Level Agree­ments or as part of the order processing.

Deter­mi­ne to which infor­ma­ti­on your cus­to­mer has access and which details should remain for inter­nal use only. Let him par­ti­ci­pa­te in the mas­ter data main­ten­an­ce, so that your tech­ni­ci­an, for examp­le, alrea­dy knows in the pre­pa­ra­ti­on of his assign­ment that a com­po­nent exchan­ge was car­ri­ed out on a sys­tem (inde­pendent­ly by the customer).

Fur­ther pos­si­ble applications

Infor­ma­ti­on about the modu­les of the Inno­soft Field Ser­vice Management

Dis­patchInno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by clear­ly pre­pa­ring all rele­vant infor­ma­ti­on. Intui­ti­ve input pos­si­bi­li­ties as well as nume­rous opti­ons for detail­ed plan­ning and fle­xi­ble inter­ac­tion ensu­re opti­mal uti­liz­a­ti­on, con­ti­nuous trans­pa­ren­cy and maxi­mum effi­ci­en­cy in dispatching.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
TicketsInno­soft Tickets is a plat­form with which you can pro­cess and docu­ment your ser­vice cases in a team con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess beco­mes trans­pa­rent at a glance on the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess, also for your customers!
Cus­to­mer Por­talOffer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal, you can inte­gra­te your cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while simul­ta­ne­ous­ly redu­cing your own workload.
Inte­gra­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.
Busi­ness Infor­ma­ti­onWith the help of the infor­ma­ti­on gene­ra­ted in the pro­cess, you can make the qua­li­ty of your cus­to­mer ser­vice mea­sura­ble, and then use the right con­clu­si­ons and mea­su­res to sus­tainab­ly incre­a­se ser­vice success.

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