Innosoft

Microsoft Partner Development Gold

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further and approved for invoicing in the head office.

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Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Kundenmanagement Web

Customer Management Web

The Innosoft Customer Management Web offers the familiar core functions of the Innosoft Customer Management. The central ticket acquisition can be used e.g. in the Intranet by each employee, and all tickets are transferred to the Innosoft Customer Management Web for further processing.
When the user searches for a customer via address, contact partner or machine details, he gets search proposals already during the input. The creation of a new ticket is supported by the pre-filling of several fields, if the user has made an appropriate selection during the customer search. Beyond that the ticket history is accessible, ticket types and ticket status are freely configurable and it can be selected between two priorities (urgencies), which are independent from each other. New contacts are created on the user interface, and various long texts (e.g. comment and solution) can be entered as well.

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