Kundenmanagement Web
Customer Management Web
The Innosoft Customer Management Web offers the familiar core functions of the Innosoft Customer Management. The central ticket acquisition can be used e.g. in the Intranet by each employee, and all tickets are transferred to the Innosoft Customer Management Web for further processing.
When the user searches for a customer via address, contact partner or machine details, he gets search proposals already during the input. The creation of a new ticket is supported by the pre-filling of several fields, if the user has made an appropriate selection during the customer search. Beyond that the ticket history is accessible, ticket types and ticket status are freely configurable and it can be selected between two priorities (urgencies), which are independent from each other. New contacts are created on the user interface, and various long texts (e.g. comment and solution) can be entered as well.