Module 1

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 3

Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further  and approved for invoicing in the head office.

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Module 4

Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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Module 2

Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Innosoft GeoMap is a convenient solution for the clear geographical representation of the locations of your machines, customers, and resources. The system allows the ideal planning of the field representatives. By entry of the locations you see at first look, which employee is in close proximity to a certain machine. Without effort you can send an access route to this field representative. GeoMap allows the optimization of the route with regard to the saving of costs and/or time.


  • Search for customers (by city, address type, etc.), machines (by machine type, installation date, warranty expiration, etc.), maintenance contracts (by period, duration, customer, etc.), resources (by specialists, group, subgroup, place of residence, etc.)
  • Clear display of the search results in the topographic map
  • Route planning/optimization
  • Forwarding of the route to the technician via e-mail
  • Arbitrary divison of the map into marketing areas
  • Indication of the turnover, number of faults, etc. per marketing area


  • Overview of the technicians’ assignments at any given time
  • Ideal planning of resources (which technician is in close proximity?)
  • Overview of all maintenance contracts, machine locations, etc.
  • Overview sales data (which sales region is below target?)
  • Arbitrary route planning (e.g. from technician′s residence via customer to company)

Address search: The system offers the possibility of a search and indication of general addresses (e.g. hotels). GeoMap also takes incomplete information into consideration and sorts the selection according to probability.

Company data: The addresses which have been entered with other Innosoft modules can be searched for and indicated respectively transferred to the route planning. The search can be filtered by different criteria such as machine type, duration of assignment, specialist for certain areas, etc. It is possible to search according to the following criteria:

  • Customer addresses
  • Postal code areas
  • Machine locations
  • Search for customers with maintenance contracts
  • Resource search (employees, etc.)
  • Search for assignment locations of the field engineers

Route planning: All addresses can either be only indicated or be used for the route planning. If you plan e.g. a route from the place of residence of the field representative via the customer A to the machine B and afterwards to your company headquarters, then you can manage this with GeoMap and just a few mouse clicks. This calculated route can be subsequently be optimized according to time and/or cost saving. You can forward this route directly from GeoMap to the field representatice by e-mail. As an alternative the map can be stored as an image, the route as a text file or both together as a webpage.

Marketing areas: You can subdivide the maps into marketing (sales) areas. Supplemented with appropriate data such as the turnover per sales region it is possible to identify profitable or less profitable sales areas at one look. Likewise it is also possible to indicate sales developments e.g. of the last four months.

GPS support: The field representatives can let their current positions be indicated via GPS, in order to have better orientation during a journey. The head office can also keep track of the positions of the field representatives on the basis of the GPS data and thus can potentially plan new assignments in the short term. 

Innosoft GeoMap uses the map material of Microsoft MapPoint. As an alternative an integration of PTV Map&Guide is also possible.