Field Ser­vice Management

Field Ser­vice Management

Inno­soft offers soft­ware for more effi­ci­en­cy and trans­pa­ren­cy in service

You would like to opti­mi­ze your company’s ser­vice pro­ces­ses and car­ry them out more effi­ci­ent­ly and at the lowest pos­si­ble cost so that your dis­patchers can coor­di­na­te their ser­vice tech­ni­ci­ans in the best pos­si­ble way? Then get pro­fes­sio­nal sup­port with the modern Inno­soft soft­ware for opti­mi­zed pro­ces­ses in Field Ser­vice Manage­ment (FSM).

Mana­ge the ser­vice pro­ces­ses of your com­pa­ny with the inno­va­ti­ve digi­tal plan­ning board and work in modern web interfaces,

which sup­port you from the cus­to­mer enqui­ry to the plan­ning of your field staff and their assign­ments, right through to the post-pro­ces­sing of com­ple­ted assignments.

Use our Field Ser­vice Manage­ment soft­ware to impro­ve busi­ness effi­ci­en­cy through grea­ter ser­vice trans­pa­ren­cy and bene­fit from fas­ter respon­se times and opti­mi­zed ser­vice assignments.

This is what our FSM soft­ware offers you:

  • Dis­patch: Plan­ning and dis­patching in real time thanks to an intui­tively ope­ra­ted digi­tal plan­ning board for effi­ci­ent ser­vice assignments.
  • Mobi­le app­li­ca­ti­on: Tech­ni­ci­ans recei­ve all important data for the assign­ment and fill in their reports (inclu­ding time recording).
  • Com­ple­te ser­vice histo­ry for trans­pa­rent tracea­bi­li­ty of cus­to­mer orders, ser­vice assign­ments and machi­ne histories.
  • Loca­ti­on-inde­pen­dent access thanks to web-based system.
  • Ticket Sys­tem for more direct and thus bet­ter and fas­ter coope­ra­ti­on with the cus­to­mer, always clear­ly traceable.
  • Cus­to­mer Por­tal: So that your cus­to­mer can offer his cus­to­mers fas­ter and more effec­ti­ve service.
  • Busi­ness Infor­ma­ti­on: KPIs and sta­tis­tics to moni­tor and impro­ve ser­vice quality.
  • Smart­Se­arch: AI-based, intui­ti­ve infor­ma­ti­on access for your tech­ni­ci­ans at the machi­ne on site.
  • Trou­ble-free inte­gra­ti­on into your exis­ting IT sys­tem landscape.
  • Ide­al for machi­ne and plant engi­nee­ring: Thanks to more than 20 years of expe­ri­ence in this sector,
  • Inno­soft solu­ti­ons are per­fect­ly tailo­red to the requi­re­ments and goals of the industry.
Loca­ti­on-inde­pen­dent access
Smooth inte­gra­ti­on
Ide­al for machi­ne and plant construction

Mas­ter chal­len­ges and tasks in Field Ser­vice Manage­ment with Innosoft

Field Ser­vice Manage­ment is pri­ma­ri­ly con­cer­ned with the effi­ci­ent deploy­ment of per­son­nel and other resour­ces. The ser­vice tech­ni­ci­ans should car­ry out their assign­ments at the customer’s pre­mi­ses reli­ab­ly, con­fi­dent­ly and to a high stan­dard of qua­li­ty. To achie­ve this, ever­ything from the cus­to­mer enqui­ry to the technician’s ser­vice assign­ment must be plan­ned and docu­men­ted in detail

This inclu­des not only the cost-saving plan­ning and dis­patching of field staff, but also, for examp­le, the Cus­to­mer Manage­ment, the pro­vi­si­on of infor­ma­ti­on for and by the tech­ni­ci­an, the repor­ting and invoi­cing of orders. 

Ques­ti­ons?Do you have ques­ti­ons about our Field Ser­vice Manage­ment Soft­ware? Plea­se con­ta­ct us by pho­ne or use our con­ta­ct form.Con­ta­ct us

Important objec­ti­ves and chal­len­ges in Field Ser­vice Management:

  • Incre­a­se relia­bi­li­ty, qua­li­ty and effi­ci­en­cy of ser­vice assignments
  • Impro­ve qua­li­ty of employee performance
  • Fast and com­ple­te docu­men­ta­ti­on of ser­vice operations
  • Making main­ten­an­ce and fail­u­res predictable
  • Pro­cess and ans­wer cus­to­mer enqui­ries quickly
  • Making ser­vice trans­pa­rent for all employees
  • Impro­ve cus­to­mer ser­vice and satisfaction
  • Data collec­tion and eva­lua­ti­on for the opti­miz­a­ti­on of processes











Dif­fe­rent ERPs

The Inno­soft Field Ser­vice soft­ware for intel­li­gent workflows

All the­se field ser­vice manage­ment tasks are time-con­suming and requi­re struc­tu­red plan­ning and imple­men­ta­ti­on. This is whe­re the Field Ser­vice Manage­ment soft­ware from Inno­soft steps in. It sup­ports you in the sche­du­ling, admi­nis­tra­ti­on, pro­ces­sing and fol­low-up of ser­vice and main­ten­an­ce assign­ments thanks to an intui­ti­ve web inter­face.

You can expect the­se advan­ta­ges with Innosoft:

  • effi­ci­ent order processing
  • trans­pa­rent ser­vice pro­ces­ses with cus­to­mer connection
  • paper­less ser­vice inclu­ding elec­tro­nic signa­tu­re function
  • loca­ti­on and time inde­pen­dent access thanks to brow­ser-sup­por­ted working
  • off­line-capa­ble mobi­le app­li­ca­ti­on for ser­vice technicians
  • digi­tal cus­to­mer and machi­ne file
  • stan­dar­di­zed ser­vice work­flows and easy ERP integration
  • eva­lua­ti­on of ser­vice qua­li­ty thanks to KPIs and statistics
Your advan­ta­ge

The soft­ware has grown with Inno­soft and so you bene­fit from our more than 20 years of expe­ri­ence in FSM for machi­ne and plant engi­nee­ring. More than 300 cus­to­mers world­wi­de trust our software.

Use the wide ran­ge of dif­fe­rent tools and modu­les for the tar­ge­ted opti­miz­a­ti­on and effi­ci­en­cy incre­a­se of pro­ces­ses and resour­ces in ser­vice. Tog­e­ther with our soft­ware, ensu­re orga­ni­zed and opti­mi­zed field ser­vice manage­ment, bet­ter employee com­mu­ni­ca­ti­on and satis­fied customers!

Request demo ver­si­on now!

Con­ta­ct us now for an online pre­sen­ta­ti­on and live demo of our Field Ser­vice Manage­ment soft­ware or send us your spe­ci­fic request via our con­ta­ct form or by pho­ne. We would be plea­sed to pre­sent our modern app­li­ca­ti­on, which is par­ti­cu­lar­ly sui­ta­ble for the requi­re­ments in machi­ne and plant con­struc­tion, and con­vin­ce you of the many bene­fits for your company.


A selec­tion of our 300+ customers

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