Inno­soft

Field Ser­vice Management

Field Ser­vice Management
Keep the orga­niz­a­ti­on of your field ser­vice up to date with Inno­soft Field Ser­vice Manage­ment. Mana­ge your ser­vice pro­ces­ses in modern web inter­faces: From the cus­to­mer inqui­ry through the plan­ning of the right sales repre­sen­ta­ti­ve and his feed­back via mobi­le devices to the post-pro­ces­sing of the assign­ment car­ri­ed out. Inte­gra­ti­on into exis­ting ERP sys­tems is a mat­ter of course.

Dis­patch

PLAN

Find the right per­son and time for a job taking into account para­me­ters like qua­li­fi­ca­ti­ons, work load and cus­to­mer preferences.

VISUALIZE

See what your col­leagues are up to, iden­ti­fy plan­ning issu­es and mani­pu­la­te plans easi­ly by using the visu­al plan­ning board and its inte­gra­ted maps.

OPTIMIZE

Redu­ce cos­ts by iden­ti­fy­ing and fixing inef­fi­ci­ent rou­ting. Easi­ly find the right per­son for an emer­gen­cy job by loo­king at who is in clo­se pro­xi­mi­ty to the emer­gen­cy site.

Mobi­le

INFORM

Pro­vi­de the tech­ni­ci­ans with the work sche­du­le, the con­ta­ct per­son at the cus­to­mer, and the navi­ga­ti­on to the assign­ment location.

COLLECT DATA

Enab­le your tech­ni­ci­ans to enter their times, expen­ses, and mate­ri­als used so that this infor­ma­ti­on is later avail­ab­le for auto­ma­tic bil­ling, cost collec­tion, and per­son­nel accounting.

HISTORY

Send recent cus­to­mer ticket data, ser­vice reports and the machi­ne histo­ry to your technician’s mobi­le device.

Filed Service Management Ticket

Tickets

COLLABORATE

Col­la­bo­ra­te with your col­leagues and cus­to­mers to sol­ve issu­es more quick­ly and transparently.

PRIORITIZE

Use stan­dar­di­zed ticket work­flows to enab­le maxi­mum visi­bi­li­ty resul­ting in impro­ved prioritization.

TRACK

Get time­ly infor­ma­ti­on about ticket dead­lines and respon­si­bi­li­ties. Make sure issu­es are resol­ved in accordance with exis­ting SLAs by set­ting up rules for auto­ma­ted e‑mails and notifications.

Inte­gra­ti­on

Inte­gra­ti­on

Embed Inno­soft into your exis­ting ERP pro­ces­ses by using the stan­dar­di­zed web ser­vice API.

CUSTOMIZE

Tailor the sys­tem to your needs by adding your own data fiel­ds any­whe­re on the exis­ting forms. Dis­play infor­ma­ti­on whe­re your users need it by embed­ding cus­tom views.

SCALE

Sup­port near infi­ni­te users all around the glo­be by uti­li­zing our cloud-hos­ted envi­ron­ment or install the sys­tem on your exis­ting infrastructure

Busi­ness Information

EVALUATE

Mea­su­re per­for­mance against cus­to­miz­ab­le Key Per­for­mance Indi­ca­tors (KPIs) and see how your key figu­res deve­lop over time.

TAKE ACTION

Take action and deri­ve necessa­ry cour­se cor­rec­tions from the visua­li­zed data, then obser­ve the impact on your performance.

SmartSearch - Wissen verfügbar machen

Smart­Se­arch

intui­ti­ve 360° access to information

Pro­vi­de your ser­vice staff in the office and in the field with Smart­Se­arch, a solu­ti­on for intui­ti­ve 360° infor­ma­ti­on access.

INTEGRATED FIELD SERVICE SOFTWARE FOR YOUR WHOLE TEAM

Infor­ma­ti­on about the modu­les of the Inno­soft Field Ser­vice Management

Dis­patchInno­soft Dis­patch pro­vi­des you with the com­ple­te pic­tu­re of your ser­vice plan­ning by clear­ly pre­pa­ring all rele­vant infor­ma­ti­on. Intui­ti­ve input pos­si­bi­li­ties as well as nume­rous opti­ons for detail­ed plan­ning and fle­xi­ble inter­ac­tion ensu­re opti­mal uti­liz­a­ti­on, con­ti­nuous trans­pa­ren­cy and maxi­mum effi­ci­en­cy in dispatching.
Mobi­leUsing Innosoft’s Mobi­le app­li­ca­ti­on, your tech­ni­ci­ans can access all the infor­ma­ti­on they need to pro­cess their assign­ments any­whe­re, any­ti­me – even offline.
TicketsInno­soft Tickets is a plat­form with which you can pro­cess and docu­ment your ser­vice cases in a team con­sist­ent­ly and con­ve­ni­en­t­ly. Every cus­to­mer pro­cess beco­mes trans­pa­rent at a glance on the ticket: a signi­fi­cant impro­ve­ment in the ser­vice pro­cess, also for your customers!
Cus­to­mer Por­talOffer a digi­tal ser­vice pro­duct that sets you apart from the com­pe­ti­tors. With the Inno­soft Cus­to­mer Por­tal, you can inte­gra­te your cus­to­mers more clo­se­ly into your work pro­ces­ses and thus incre­a­se trans­pa­ren­cy while simul­ta­ne­ous­ly redu­cing your own workload.
Inte­gra­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.
Busi­ness Infor­ma­ti­onCom­pa­nies often alrea­dy have exten­si­ve sys­tem land­s­capes in which the Inno­soft pro­cess is to be embed­ded. Inno­soft reli­es on a stan­dar­di­zed inter­face that makes Inno­soft pro­ces­ses auto­ma­ti­cal­ly controllable.

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