This is what our FSM software offers you:
- Dispatch: Planning and dispatching in real time thanks to an intuitively operated digital planning board for efficient service assignments.
- Mobile application: Technicians receive all important data for the assignment and fill in their reports (including time recording).
- Complete service history for transparent traceability of customer orders, service assignments and machine histories.
- Location-independent access thanks to web-based system.
- Ticket System for more direct and thus better and faster cooperation with the customer, always clearly traceable.
- Customer Portal: So that your customer can offer his customers faster and more effective service.
- Business Information: KPIs and statistics to monitor and improve service quality.
- SmartSearch: AI-based, intuitive information access for your technicians at the machine on site.
- Trouble-free integration into your existing IT system landscape.
- Ideal for machine and plant engineering: Thanks to more than 20 years of experience in this sector,
- Innosoft solutions are perfectly tailored to the requirements and goals of the industry.
Master challenges and tasks in Field Service Management with Innosoft
Field Service Management is primarily concerned with the efficient deployment of personnel and other resources. The service technicians should carry out their assignments at the customer’s premises reliably, confidently and to a high standard of quality. To achieve this, everything from the customer enquiry to the technician’s service assignment must be planned and documented in detail.
This includes not only the cost-saving planning and dispatching of field staff, but also, for example, the Customer Management, the provision of information for and by the technician, the reporting and invoicing of orders.
Important objectives and challenges in Field Service Management:
- Increase reliability, quality and efficiency of service assignments
- Improve quality of employee performance
- Fast and complete documentation of service operations
- Making maintenance and failures predictable
- Process and answer customer enquiries quickly
- Making service transparent for all employees
- Improve customer service and satisfaction
- Data collection and evaluation for the optimization of processes
The Innosoft Field Service software for intelligent workflows
All these field service management tasks are time-consuming and require structured planning and implementation. This is where the Field Service Management software from Innosoft steps in. It supports you in the scheduling, administration, processing and follow-up of service and maintenance assignments thanks to an intuitive web interface.
You can expect these advantages with Innosoft:
- efficient order processing
- transparent service processes with customer connection
- paperless service including electronic signature function
- location and time independent access thanks to browser-supported working
- offline-capable mobile application for service technicians
- digital customer and machine file
- standardized service workflows and easy ERP integration
- evaluation of service quality thanks to KPIs and statistics
Contact us now for an online presentation and live demo of our Field Service Management software or send us your specific request via our contact form or by phone. We would be pleased to present our modern application, which is particularly suitable for the requirements in machine and plant construction, and convince you of the many benefits for your company.