The Field Service Management
modules at a glance
Learn more about the individual modules of the FSM software and optimize the service processes of your company!
Planning at a glance:
The Innosoft module Dispatch provides you with the complete picture of your service planning through clear
preparation of all relevant information.
Competent technician presence on site:
With the Innosoft Mobile module, your technicians have all the information they need to process
their assignments anywhere and anytime.
All service cases – all information:
Innosoft Ticket is a platform with which you can process and document your service cases consistently
and comfortably in a team.
Smooth transfer thanks to the right interconnections:
Innosoft can be used as a standalone solution for processing customer enquiries and
for planning the technicians.
Considerable improvement in service quality:
With Innosoft Business Information you make the progress in your service visible.
Find the right person and time for a job taking into account parameters like qualifications, workload and customer preferences.
See what your colleagues are doing or planning to do, identify scheduling problems and make planning convenient and easy with the help of the visual planning board and its integrated maps.
Reduce costs by identifying and fixing inefficient routing. Easily find the right person for an emergency job by looking at who is in close proximity to the emergency site.
Provide the technicians with the work schedule, the contact person at the customer, and the navigation to the assignment location.
Enable your technicians to enter their times, expenses, and materials used so that this information is later available for automatic billing, cost collection, and personnel accounting.
Send recent customer ticket data, service reports and the machine history to your technician’s mobile device.
Collaborate with your colleagues and customers to solve issues more quickly and transparently.
Use standardized ticket workflows to enable maximum visibility resulting in improved prioritization.
Get timely information about ticket deadlines and responsibilities. Make sure issues are resolved in accordance with existing SLAs by setting up rules for automated e‑mails and notifications.
Embed Innosoft into your existing ERP processes by using the standardized web service API.
Tailor the system to your needs by adding your own data fields anywhere on the existing forms. Display information where your users need it by embedding custom views.
Support near infinite users all around the globe by utilizing our cloud-hosted environment or install the system on your existing infrastructure.
Measure performance against customizable Key Performance Indicators (KPIs) and see how your key figures develop over time.
Take action and derive necessary course corrections from the visualized data, then observe the impact on your performance.
Intuitive 360° access to information
Provide your service staff in the office and in the field with SmartSearch, a solution for intuitive 360° information access.
Integrated Field Service software for your whole team
Information about the modules of the Innosoft Field Service Management