Mobile Field Service

Sovereign technician appearance on site

An uninformed technician handling countless pieces of paper during a customer visit is a thing of the past! With the mobile application from Innosoft, your technicians have access to all the information they need to process their assignments anywhere and at any time – even offline. From machine information to detailed parts lists and configurable checklists to service reports from past operations – everything is quickly and conveniently at hand in compact form. The free choice of end devices ensures maximum flexibility: besides notebooks, tablets or smartphones can also be used.

Digital customer and machine folder

All planned technician tasks are displayed compactly and clearly in a calendar, which then shows the relevant details of the assignments. A call to the customer’s contact person can be made conveniently directly from the app, and the location address is transferred to the navigation app as a destination with a click. Whether circuit diagrams, safety-relevant documents or reports from previous service calls – the document workflow can be individually designed and ensures that your technician leaves a lasting positive impression on site thanks to being well-informed.

Image storage, barcode scanner, signature function

Using the camera function of the smartphone, photos can be directly assigned to an operation. Whether receipts for cash expenses, the hotel bill or the photographic documentation of the system at the site of operation – Innosoft Mobile has internalised the idea of paperless service. And even a trouser pocket is sufficient as a transport container. Documents such as performance records created on site and other service reports can be digitally signed and automatically sent to the customer immediately afterwards. In addition, the dynamic reporting system enables the design of individual checklists for the collection of structured operational data.

Convenient recording of performance data

The registration of travel, waiting and working times is done live with the help of a digital time tracker. At the start and end points – such as departure and arrival – only a simple click is required in each case. In addition to expenses and outlays, the used spare parts are also reported back, whereby the material can be conveniently recorded by scanning a QR code. The data entry masks can easily be extended individually, so that it is also possible to record, process and report information outside the Innosoft standard process.

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