25 years of software for service with Innosoft
Similar to the classic IT start-ups in California, Innosoft’s story also began on a small flame. But here it was not a garage, but a floor in a private residence in Dortmund-Hombruch that became the nucleus of a success story.
planning board for service in mechanical and plant engineering. Today, the programme is still one of the premium products in the portfolio of the Dortmund software house Innosoft GmbH. The focus of the products then as now is on supporting efficient business processes in service and field assembly. It has been proven that many companies have been able to sustainably improve their business success with Innosoft products. Innosoft’s service solutions, available in eight languages, are now used with great success by over 300 customers worldwide.
Twenty-five years and two moves later, the company occupies two floors of an office building in Dortmund’s Technology Park with more than fifteen times as many employees. And the product range is also much broader today with the complete Field Service Management System including numerous modules and functions. For example, the new SmartSearch module enables an intelligent provision of information for technical service cases with which external data and document sources can be used in addition to existing data and documents within the INNOSOFT system. These information sources are very often relevant for the technical service to solve service problems on site, such as technical documentation, spare parts catalogues, etc. and can be used in both the app and the laptop version.
Over the years, Innosoft products have not only been functionally expanded, but also continuously adapted to IT technological developments. In recent years, there has been a transition from Windows-based systems to web-based systems, as well as tablets and smartphones.
To continue to be fit for the future, the management team has been expanded to include younger colleagues. This ensures that the company will continue to be well managed in the future and remain a reliable partner for its customers and employees. The employees, who have generally completed a degree or dual training, have remained loyal to the company for a very long time and thus guarantee the company’s quality standards.