Module 1

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 2

Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Module 3

Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further  and approved for invoicing in the head office.

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Module 4

Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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Mobile Field Service

The Innosoft Mobile Field Service supports the sales or service engineers with the acquisition of proposals and reports respectively the returning of the order data to the head office. The feedback of times, spare parts, expenses and reports is the basis for the further processing in wage accounting, sales department, accounting system, and in the quality assurance.

Functions

  • Integration into the IT-supported order processing
  • Transfer of service assignments from the Resource Planning and creation of new service assignments
  • Integration of involved departmentsDecentralized planning of one or more resources and/or whole branches
  • Internal and external reporting system
  • Proposal system
  • Prompt feedback reports of performed works
  • On-site provision of the required customer and plant information
  • Digital signature
  • Graphic arrangement of assignments

Benefits

  • Direct allocation of the assignments from the Resource Planning to the technician
  • Plausibility check and input support by e.g. predefined answer catalogues
  • Faster accounting and reduction of order processing time
  • Connection of several factories, subsidiaries and field workers
  • Standardised and evaluable service reports
  • Assistance for the technician, e.g. electronic spare parts catalogue, reports or machine history
  • Technicians can receive and send current information always and everywhere
  • Avoidance of multiple acquisition of paper receipts by service technicians and planners, reduction of input errors

Innosoft offers three possibilities of the mobile connection: The Notebook Solution, the PDA Solution and the Web Feedback.

Feedback: With this program it is possible to acquire and calculate the accrued hours, spare parts and expenses for each resource. Overtime regulations can be deposited, which are used for the automatic determination of the personnel costs on the basis of the entered working hours. Of course, additional costs, e.g. expenses and costs for overnight stays, can be registered with the tool as well. In addition it is possible to administrate current states of projects, material data, parts conditions, or assembly reports.

Data transfer: The order data can be transferred, e.g. by modem coupling, from the Innosoft Resource planning or the Innosoft Customer Relationship Management or they can be entered directly into the notebook on site. For the evaluation of the progress of assignments or projects the completion degree and the required hours are indicated.

Reporting system and fault analyses: Mechanic’s reports reflect the quality status of the delivered machines. Correctly used they build the basis for the further development of the products and/or the basis of sales talks. Standardised forms help to avoid the individual report composition by the technician and guarantee the completeness of the required data by default mandatory fields. The reports for the customer can be printed out on site and get signed by the customer. The internal service reports are allocated to the machine history in the Customer Relationship Management.

Proposals: The sales or service engineer can acquire the requirements directly at the customer, prepare the proposal and print it out. After the visit the proposal data are transferred into the central proposal system.

Procedures: Procedures can be created both in the Innosoft Customer Relationship Management and directly in the Mobile Field Service program. Via a defined workflow the created procedures are forwarded to the responsible person for further processing.