Module 1

Module 1

Graphical / Geographical Planning

Innosoft Resource Planning is a comprehensive tool for the planning and supervision of projects, assignments, and resources. The system provides a clear graphical representation of the personnel and machine planning and – combined with the module GeoMap – also allows the ideal planning of routes.

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Module 2

Module 2

Customer Relationship Management / Helpdesk

The Innosoft Customer Relationship Management functions as a perfect interface between company and customer. With the complete customer and machine history all relevant data are available at any time and can be prepared for sophisticated analysis and marketing purposes quickly and easily.

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Module 3

Module 3

Mobile Field Service

The Innosoft Mobile Field Service is the optimal support for field representatives at work. By means of the direct feedback of the assignment data (times, spare parts, travel expenses, assembly reports etc.) right after completion of the services on site the service assignments can promptly be processed further  and approved for invoicing in the head office.

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Module 4

Module 4

Project Management

When it comes to the planning and implementation of complex projects in the sector of machinery and plant engineering, Innosoft Project Management is the ideal tool for the graphical scheduling and capacity control, from the construction to the manufacture and the assembly. In addition, the always up-to-date overview of the order workflow and the capacity requirements in each area facilitates the creation of the annual business plan.

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Kundenticketsystem Web

Customer Ticket System Web

The Innosoft Customer Ticket System Web offers end customers a possibility to record and query tickets. The ticket registration works supporting for the hotline and unburdens the call center staff during the data acquisition. The ticket system can be reached 24/7 worldwide and therefore ensures professional and stable customer support.

This special function of the customer management provides (apart from the use of templates) the ticket search (via various fields), a ticket overview (date, status, level) as well as the simultaneous view of several tickets for the end customers. For each ticket documents can be uploaded or downloaded. Each end customer has access to his installed machines and can allocate these to the ticket. Functionalities such as the integrated machine search are always limited to the respective end customer, who is given access to procedures acquired by himself, the further stages of those procedures, the hotliner selection and various procedure types on the basis of his registration data. Every time a ticket is changed the end customer and the responsible hotliner are automatically informed by e-mail. The further processing of the tickets is done in the Innosoft Customer Relationship Management.