One substantial advantage of the electronic data processing is the filing and evaluation of large quantities of data. Of course, this also applies to the IT supported Sales and Service Management System (SMS). With Innosoft Statistics all acquired data can be stored, sorted, concentrated and interconnected. As a result time series’ can be formed as a basis for key figures, in order to get information about the profitability of completed sites or the productivity of employees. Likewise you can evaluate your customer service in relation to the service of other enterprises by comparing your own key figures with the VDMA key figures. Only empirically determined figures provide a verified basis for your future planning and – if necessary – an argumentation aid for discussions with the corporation management, customers or the works committee.
Functions
- Graphical and tabular representation of all entered data
- Comparison of targeted and actual sales, contribution margins, response times, repair times etc.
- Fault analyses, filtered according to time period, country, machine, project or customer
- Automatic generation of assembly documents
- Referencing of faults to their causes, locations or solutions
- Transfer of the data for further processing, e.g. to MS Excel
- Evaluation according to occupation and occupancy rate of various groups of employees
Benefits
- Early recognition of trends
- Evaluation of the service data independent of IT department
- Decision support through previous values
- Argumentation aid through visually prepared (i.e. ready for presentation) diagrams
- Development of an internal benchmarking
- Basis to define objectives
