The Innosoft Customer Relationship Management (CRM) is the interface between customer and company. Here incoming inquiries, faults or orders are received and processed until completion. The information (procedures) is forwarded via the network to the respective departments, such as e.g. materials management, construction department, sales and service. In an intelligently used customer relationship management a complaint can become the basis for a sales talk or a construction improvement.
Functions
- overview of all procedures, assignments, receipts, proposals, invoices, documents
- variable and predefined workflow
- integration of involved departments
- filing and allocation of documents and reports
- procedures, Open Points (sub-procedures) and to-do list
- resubmission / duration of the order processing
- CRM functions
- coding of faults with referencing
- helpdesk function
- ticket system in the Web
Benefits
- well-informed interlocutor during customer calls
- information pool for sales and construction
- fault analysis
- teleservice possible via interconnection with partner product
- machine and customer history
- status tracking at all time
